Service request premotion

[Sunoop Puthur]

I have manually added new offboarding employee service request , 

The only person that should be able to initiate offboarding is HR and Security.

Notification should go to IT, HR and Security, how to setup this,

currently all the members can view and submit offboarding request, that is not correct. 

[Ojase Emmanuval]

Hi @Sunoop Puthur Welcome to the Atlassian community !!

You can use the permission and notification schemes to achieve this. Permission/Notification schemes are configured per project and not per issue type. 

• Set up a groups / roles for HR, Security and IT team
• Configure the permission scheme to allow only HR or IT group / role to create issues
• Configure notification scheme to receive notifications for HR or IT group / role
• Add users to HR or IT group / role

https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Thanks,

Ojase

[Sunoop Puthur]

I Followed below steps, but there is no option found for restricting request type. 

example only two users can view the onboarding and offboarding request, how to that setup.

[Ojase Emmanuval]

@Sunoop Puthur Permission scheme can only be configured for a project and not for issuetypes. You can restrict the create issue permission to a role and add those 2 users to the project from project administration.

Thanks,
Ojase 

[Sunoop Puthur]

it is possible to create a rule for a specific request type, 

because all the users have ITSM project access, everybody is login the all IT ticket there only, but offboarding and onboarding ticket only HR and security member can create.it is visible only those department user , how can i do it that.  

[Ojase Emmanuval]

@Sunoop Puthur There is no straight forward way to achieve this. You can workaround by  using a workflow validator for create transition of this issue type and use a permission validator. Use a permission which is not actively used. Add user group/role to that permission used in workflow validator.

Thanks,
Ojase