Set assignee by email address within automation action

[Bryan Meyerovich]

I'm creating a subtask in an automation rule, in additional fields I specify:

{"fields": {
"assignee": {"emailaddress": {{CustomEmailField.asJsonString}} },
"description": {{CustomEmailField.asJsonString}}
}}

The description shows address@domain.com but the subtask remains unassigned.  I tried the following variations without success:

"assignee": {{CustomEmailField.asJsonString}}

"assignee": {"username": {{CustomEmailField.asJsonString}} }

"assignee": {"name": {{CustomEmailField.asJsonString}} }

"assignee": {"key": {{CustomEmailField.asJsonString}} }

How do I assign an issue to a user via their email address within a jira automation?

[Janusz Bułakowski]

ok

[Hana Kučerová]

Hi @Bryan Meyerovich ,

I don’t think this is possible. I believe Assignee field expects to get accountId of the user, e-mail is not enough. How does your process look like? Is it possible to use User picker custom field instead of Text field with the e-mail? Thank you.

[Bryan Meyerovich]

So how do I convert from email to userid from within an automation?

[Hana Kučerová]

You can try to send request to REST API and find the user. Please look at this article, it is very similar to your problem.