Setting a ‘deadline’ for a ticket in Jira

[Tim Onaolapo]

Hello all,
I am trying to set a due date (deadline) for Jira tickets on Cloud, but could not figure it out. Can anyone in the community help, please? Thank you

[Olha Onofriichuk_SaaSJet]

Hi, @Tim Onaolapo 

There are a few ways to set a deadline for a ticket in Jira. Recently, I’ve written an article about the ways to set deadlines for tasks in Jira, you can check it out here.

Hope it helps.

And if you are interested in monitoring due dates with SLA, I can recommend you to try SLA Time and Report for Jira add-on. It has an option to set the monitoring based on Due date (deadline) and show the remaining time as well as perform the escalation before the date (for example, send notifications if the deadline is soon).

Here is how it works:

Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.

[Trudy Claspill]

Hello @Tim Onaolapo 

Welcome to the community.

Is the Due Date field a field you see when editing/creating an issue?

[Tim Onaolapo]

Hi @Trudy Claspill

Thanks for taking the time to reply.

Yes, it is the Due Date field when creating/editing an issue

[Trudy Claspill]

Does the Due Date field display on the screen when you create an issue?

What exactly is the problem you encounter when trying to add a value to the field? Are you getting an error message? If so, please share that with us.

[Tim Onaolapo]

Currently, the Due Date field is not displaying on the screen when we create an issue.

The problem is how can we display this field on the screen so we will be able to add the value when creating/editing an issue? 

[Trudy Claspill]

If you are working with a Company Managed project you need to define the custom field, add it to the Field Configuration used by the issues in your project, and add a field to the Screens used by the issues of your project.

https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

If you are using a Team Managed project you still add a custom field, but the process is different.

https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/