Setting up a new software project > Project roles missing

[Tobias Schlick]

Hello everyone,

I'm setting up a new software project, so I can scrum it. 

It´s said, that each project comes with the roles "Administrator", "Developer" and "User", but here it only comes with the project roles "Administrator", "Service Desk Customers" and "Service Desk Team". 

If I use another project template, where I can only kanban, I have the right roles ...

What can I do?

Do I have to setup the additional roles "Developer/Member", "User" in the software project by itself? And then, how do I configure these roles?

Appreciate your help.

Best, Tobias

[Utkarsh Singh · Accepted solution]

Hi @Tobias Schlick Welcome to the Atlassian community.

You should expect the Administer, member, and viewer role in a Scrum team-managed project.

From the first screenshot, it seems that you have selected a template from the Jira Service Management product, not the Scrum template from the Jira Software.

[Tobias Schlick]

Hello @Utkarsh Singh,

thanks a lot for welcoming me.

I did what your screenshot shows: Software development > Scrum > Select the project type (team-managed, company-managed).

I here selected company-managed and then I get this view ...

If I select team-managed, I see this ...

So, it seems, that if I choose company-managed, I don´t see the developer/member and user role, and have to configure them by miyself, right? If so, what do I have to do now?

Could it be, that Jira was setup incorrectly during the buying process?

Best, Tobias

[Tobias Schlick]

Hi @Utkarsh Singh

another question is how to setup the project correctly - change to a customer focused organization with different departments involved - with the correct artefacts like components, releases. Do you have any good examples for orientation?

Best, Tobias

[Utkarsh Singh]

@Tobias Schlick You're welcome. In company-managed projects(where the settings are shared among the projects), you see the project roles that are mentioned here.

In team-managed projects(where most of the settings are local to that project), you get 3 roles by default that are local to the project.

To answer your first question, if you want to continue with the company-managed projects, you need to create roles as mentioned here and then you have to use them in the projects.

Jira is working as expected. 

Coming to your second question, I don't have any examples but you can refer to these pages for the steps-

• Components
• Releases

[Tobias Schlick]

@Utkarsh Singh Thanks a lot, it is much clearer now.

[Utkarsh Singh]

You're welcome @Tobias Schlick Can you please accept the answer here?

[Tobias Schlick]

Of course - done. ;)

[Utkarsh Singh]

Thanks!!

[Marat Minnebaev]

Thank u @Utkarsh Singh