Share attachments via automation

[Daniel Bermudez]

I would like to know if there is a way, via automation, to clone the attachments from a ticket to the clone of that ticket

[Mohamed Benziane]

Hi,

yes this possible via the edit issue action then copy the attachment from the issue

[Daniel Bermudez]

I have this automation and it works, but what happens is that when the automation runs, it duplicates the attachments that already existed previously. Do you know how to fix this?

[Daniel Bermudez]

[Mohamed Benziane]

I saw someone on the community with this issue and end up with an automation that delete all the attachment in the destination issue then copy the attachment to avoid duplicate attachment.

[Daniel Bermudez]

but if i do this, the attachments that already exists will be deleted? 

[Mohamed Benziane]

Yes in this scenario we assume that the attachment came only from the linked issue

[Daniel Bermudez]

How do I create that automation

The trigger should be ""When issue updated"? 

[Daniel Bermudez]

Hello, sorry to bother again

Is there any way to make this work in backwards too?

Right now i have 2 automations, 1 that deletes the previos attachments
and one that copy the attachments

the problem is that with these two working together, when i try to place an attachment from the child ticket to the parent, it does not work, it only works if I place the attachment on the parent to the child...