Showing Comment field on Email automations but only by users and not the system

[Jon]

I set up an automation after the status is changed. I want the notice to give the comments but only comments by users, not by the system. also if possible only notices by certain users. 

here is what I got by doing {{comments}}. but all I want is to get the "test comment" which is what I put in there. It also sorts by oldest first but can you do newest first? 

Comments: Need 921 earliest inspection date, Shipment Notification Wheaton Grain

, Shipment Notification Wheaton Grain

, Shipment Notification Wheaton Grain

, Shipment Notification Wheaton Grain

, Shipment Notification Wheaton Grain

, Shipment Notification Wheaton Grain

, Shipment Notification Wheaton Grain

, Sent via Fedex Tracking#773534208621
Noted: "SEND TO ISSUING BANK UPON APPROVAL BASIS, DO NOT REVIEW", test comment

[Raynard Rhodes]

Can you post a screen shot of your automation?

[Jon]

sorry, you mean my coding? I have it like this for most part. or what do you mean? 

Shipment paid for {{issue.toUrl}}Customer: {{issue.epic.Customer}}
Contract: {{issue.epic.Summary}} {{issue.parent.Epic Link}}Booking: {{Summary}}

Assignee is: {{assignee}} 
Comments: {{Comment}}

[Raynard Rhodes]

Hm, I noticed you're in Jira Cloud. I'm not sure if it looks the same but if you go to Project Settings > Automations I believe this is where you would enter project automations. But here's a screenshot. Please let me know if it shows differently for you.

[Jon]

yeah I got the automation to work right but the issue is when I do {{comment}} it gives me all comments. I only want comments by users, not the comments by the automation system. 

[Jon]

hi Raymond, wanted to see if you know if this is possible and if so if you have any ideas to pull it off.