Smart Checklist deleted and now shows as 'loading'

[Genevieve]

I had +100 lines in a Smart Checklist goes and then suddenly it all deleted and it shows as 'loading'. Any idea if there's the ability to restore what is no longer showing? 

[wajahat ali]

Thanks for giving us good information!!!

[Oleksandr Siryi_Railsware_]

Hi, @genevieve 

I hope @Olena Brazhko_TitanApps_ will be able to help you.

[Genevieve]

Hi there @Oleksandr Siryi_Railsware_ and @Olena Brazhko_TitanApps_ - this is all I see in the history: 

10:19 was when the list disappeared

[Olena Brazhko_TitanApps_]

Hi @genevieve

Nice to meet you! I'm sorry to hear this happened.

May I ask you to contact us via email and share additional information? This way our support and engineering teams will be able to investigate your case in detail and offer a solution. 

Please send us an email to smartchecklist@railsware.com with the following:

• your Smart Checklist version
• screenshots/video recording of the issue you are seeing
• console/network output

We are looking forward to hearing back from you!

Cheers,

Olena