Some headers in JIRA gadgets showing weird text instead of name of gadget

[Jimmy Liang]

Hi,

Since we migrated JIRA to the new server, various users have noticed some headers in JIRA show strange text instead of the name of the gadget. 

For example, in the screenshot below, the left gadget shows normally, but the right one doesn't. It has "__MSG_gadget.timesheet.title__" instead of the name of the gadget.

Different users would have different gadgets working and ones that don't, so it's not very consistant. 

I was wondering if there is a fix(s) available?

Thanks!

[Andriy Zhdanov]

Hi Jimmy,

Please check https://primetimesheet.atlassian.net/wiki/spaces/KB/pages/10518529/Time+Sheet+Gadget+is+not+working+not+displaying+data+or+Edit+function+it+s+just+blank

Thank you.

[Jimmy Liang]

Hi Andriy,

I had a look at what version of JIRA and plugin we have. We have JIRA 8.5.3 and plugin version 4.1.9. So it looks like the version combo is correct.

Previously I checked whether it's related to our secure cert. We have one from Go Daddy (e.g. not a self signed cert), but it's still giving the issue. 

I was wondering what else would I need to look out for? Could it be related to the Java version?

Sincerely,

Jason

[Jimmy Liang]

The link I found related to Java is https://community.atlassian.com/t5/Jira-questions/JIRA-SSL-problem/qaq-p/273526

[Nic Brough -Adaptavist-]

This happens when Jira cannot talk to itself over your network.

It will either be a routing error (a firewall, dns or proxy problem that means when Jira tries to hit http(s)://yourhostname/jira, the network does not let it), or an SSL problem where Jira does not have the right certificates to reach itself.

I would want to read the log file the next time you go to a dashboard with one of these errors.  It should tell you what the problem is (possibly in a quite arcane way - feel free to give us the error if it's not clear)

[Jimmy Liang]

Hi Nic,

I checked the various log files, but I couldn't find where it fails. I checked the access log and then filtered out only the lines with my computer's IP. Afterwards I searched for words like "timesheet" and "gadget" (these exist in the original screenshot), but I get lines like:

10.52.2.186 591x538024x3 Jason [08/Sep/2020:09:51:02 -0700] "GET /plugins/servlet/gadgets/ifr?container=atlassian&mid=12607&country=CA&lang=en&view=default&view-params=%7B%22writable%22%3A%22false%22%7D&st=atlassian%3AZ0bS2j4miEptnpa093Pa%2BF%2F5jjQJM9hxP8atBJfc9PjYUVABDdXN%2F%2FD1iXU0yzQE3MklW43FmE%2FF7DPuqIbeMaEYo3hyVAjGR5cptoYzveYLc6zxQVSILbqiuwQe6sUmjJizaR5WyAy8K1QPZ7WOANErWwIAw8iB0rOQ9FQpw1Sk6%2FMBMtmmh%2FSuUEGjyi7JGUOi7r%2BatcwJfaM0j1jY9icqTamnhab1D5xgxTyy2a%2BF2NxYFBCHDiFM%2FrchZYa4nz0MeyAyzqHK%2B6Lvyl4f%2Bla9XMc%3D&up_gadgetTitle=Team+1+-+Support+Time+Per+Spring&up_num_weeks=4&up_reporting_day=4&up_projectOrFilter=filter-14101&up_projectid=&up_filterid=&up_group=jira-developers&up_excludeGroup=&up_projectRole=10001&up_commentFirstWord=&up_showDetails=true&up_monthView=false&up_sumSubTasks=true&up_moreFields=customfield_10005%7Ctimespent&up_showEmptyRows=false&up_groupByField=&up_isConfigured=true&up_collapseFieldGroups=true&up_refresh=60&url=https%3A%2F%2Fjira.binarystream.com%2Frest%2Fgadgets%2F1.0%2Fg%2Fjira-timesheet-plugin%3Aproject-pivot-gadget%2Fproject-pivot-gadget.xml&libs=auth-refresh HTTP/1.1" 200 12435 15 "https://jira.(myCompanyDomain)/secure/Dashboard.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.83 Safari/537.36" "1nwcw59"

I also had a look at the log atlassian-jira-gc, but I only get mostly lines that indicate "GC (Allocation Failure)"

I checked the secure cert that we're using and it's issued to "*.(myCompanyDomain)". It's not issued to "jira.(myCompanyDomain)"

I was wondering in the logs, what would be the items to look out for?

Sincerely,

Jason

[Nic Brough -Adaptavist-]

I would expect to see an error message after that segment of log, but I assume you didn't get anything, it just moved on to the next thing.

If there is no (related) error message, that means it is certainly down to your server not being able to talk to itself over your network.  You will need to move on to network debugging.

[Jimmy Liang]

Hi Nic,

I pinged the server and used the PowerShell command "Test-NetConnection" to test whether it could talk to itself. It was able for ports 80 and 443, but not for 8080 and 8443. The latter 2 are the default JIRA ports, but the config file was chanced to use ports 80 and 443 (non-secure and secure).

I looked around to see if there are additional log files and found that there are also logs in the "c:\Program Files\Atlassian\Application Data\JIRA\log" directory. Initially I was looking at logs in "C:\Program Files\Atlassian\JIRA\logs".

I opened the file "atlassian-jira.log" and found some Java errors:

I was wondering if these are also JIRA logs? If yes, are there other places that JIRA stores logs.

I searched for the PKIX error. Various pages indicate I may have a self signed cert, but the cert I'm using is from Go Daddy. What else could cause this error?

Sincerely,

Jason