Sometimes JIRA create issue fails is there a way to see the logs when ticket was tried to created

[anil musunuru]

when i tried to create a ticket in JIRA it fails sometimes(Intermittent issue), is there a way to see the logs of why the create was failed.

[Hernan Halabi - Elite IT Consulting Group]

You would be able to if you are running on server or datacenter version. 

More info about logs here

[anil musunuru]

That was very useful, do you know which package names logging levels should be changed in the log4j.properties file in order to see the logs for issue created/failed. @Hernan Halabi - Elite IT Consulting Group 

[Hernan Halabi - Elite IT Consulting Group]

sorry, I'm on the road and don't have it in mind. I suppose that a ticket to atlassian support can help you get that answer. 

[anil musunuru]

can you help @Nic Brough -Adaptavist- 

[Nic Brough -Adaptavist-]

Actually, you should not need to worry about logging levels just yet - most issue creation failures will automatically throw errors into the logs.

What error do you get on screen when it goes wrong?  Can you match anything to the time stamps in the logs?

[anil musunuru]

Problem here is issue is created through api from an external application which fails to create sometimes(intermittent). I dont really have an error in JIRA. I checked the logs in atalssian.jira.log and there are no errors for the timestamp. @Nic Brough -Adaptavist- 

[Hernan Halabi - Elite IT Consulting Group]

Maybe it never made it into Jira and that could be why you don't have logs. What logs do you have in the other end? I've seen login problems in the past (due to the instance performance for example) that the external app was unable to login and therefore, failed to create the ticket.

[Nic Brough -Adaptavist-]

If you don't have error logs in Jira, then the problem is almost certainly going to be that the call never made it to Jira

You'll need to look at the external application to see what it is logging.  What is the response back from Jira when it tries to create?