Starred Filters Gadget keeps on loading

[Cristina Gatt]

We have recently moved from DC to Cloud. One of our users have reported that the Starred Filters gadget in a particular gadget keeps loading for her. For other users, this gadget loads fine.

For the affected user, the same gadget in another dashboard loads ok. 

We have tried to remove and re-add the gadget but it still did not solve the issue. 

Did anyone ever experience this? Any thoughts or ideas on how this can be resolved?

[Nikola Perisic · Accepted solution]

Hello @Cristina Gatt 

• Have you tried deleting the affected dashboard and create it again?
• Have you tried clearing the cookies in your browser?
• Have you tried running in the incognito mode?

[Cristina Gatt]

Hi @Nikola Perisic 

Clearing the cookies and cache seems to have fixed it. 

Thank you.