Started a Sprint which suddently shows up in two boards

[Felix Woess]

Dear Jira Community, 

I have recently started a sprint in Jira in a board and suddently this sprint shows up in a second board (where it shouldn't be). 

I have read that a sprint will be displayed in a board under one of the two conditions:

• it was created in that board (this can be checked in the database, in the RAPID_VIEW_ID column in the "AO_60DB71_SPRINT" table);
• issues included in the board are associated with the sprint

I can exclude point 1 because I know I created and started the sprint in the "correct" board

I don't know how to check point 2 though? I am almost 99% sure that in the started sprint there are only topics from the correct board and nothing has been moved between the 2 boards. 

How can I fix this problem? I need to get rid of that second open sprint in the board. 

Do I have to close the sprint which is accidently showing up in the wrong board and move all the stories etc. to a new sprint and immediately re-start it?

I hope you can help me! 

Best regards

Felix

[Claudiu Lionte]

Hi Felix, 

Perhaps this article might help you:

https://community.atlassian.com/t5/Agile-articles/Knowing-when-you-have-a-Shared-Sprint/ba-p/944613

Claudiu

[Felix Woess]

Hi @Claudiu Lionte, 

I have checked the sprints and they share the same ID. 

My sprint only has issues from the correct board, there is no mix up. 

The sprint which is shown in the wrong board should disappear. The article you linked for me gives two opportunities how to do this. 

• "If there should only be one Sprint, remove the none relevant Issues to the Sprint by emptying their Sprint field value." --> my problem is: in my opinion there are no "non-relevant" issues? They all belong to the correct project? 
• How can I solve this mess?

Best regards

Felix

[Claudiu Lionte]

Hi Felix,

If it's the same sprint ID, then it's the same sprint. Do not delete it, as it will get deleted from both boards (treat it as an object seen from multiple angles).

It could be that it does contain issues from more than one project, but you look at it from a board, and that board's filter is applied (hence filtering out the other issues).

Try doing a JQL like

sprint = <sprintID>

and notice if there are issues from multiple projects.

It could be that you are using generic sprint names (like Sprint 14) instead of including the project key or something else in the sprint name (like ABC Sprint 14) so other people added issues from different projects in the same sprint, thinking that it's a new sprint.

Also, are you on Jira Cloud, or you're hosting your own Jira (Server) ?

[Felix Woess]

Hi @Claudiu Lionte

I looked in the issue navigator if there are "wrong" issues but to me it looks like there are only correct issues in the sprint. We use a key with a certain combination and there seem to be only issues with the correct key in the sprint. 

--> how can I check if maybe somebody renamed some issues or moved them wrongly?

I am quite new to this current project but I think we are on Jira Server. 

[Claudiu Lionte]

Hi Felix,

If this sprint is created in the correct board (you checked the database and it's showing the right rapid_view_id, so you excluded point 1) then it has to be point 2. 

There should be an issue in that sprint that also appears on the other board. You can check this by doing a JQL which concatenates the filter of the second board (where the sprint should not be) with "sprint=<sprintID>:

<second board's JQL filter> AND sprint=sprintID

This should show you what issue from that sprint appears in the second board.

[Felix Woess]

Hi @Claudiu Lionte

I checked by this way but I don't get any results in the (wrong) second board. Could it be that maybe there have been erroneous allocations in the past but somebody changed it back and Jira remembers that it has been there? And that is why the sprint is still shown in the wrong board?

Best regards

Felix

[Brant Schroeder]

Felix - You can adjust the boards filters to show only what you want it to.  Learn more here: https://confluence.atlassian.com/jirasoftwarecloud/configuring-filters-764477988.html

[Felix Woess]

Hi @Brant Schroeder, 

so you think its a filter problem? 

Can I simply "filter" the sprint and it will dissappear from the wrong board?

[Brant Schroeder]

Each board has it's own filter.  I would start there on the board that the sprint is showing in that it should not.

[Felix Woess]

The thing is that the filter which is in place seems to have worked for years now and I hesitate to change that filter because this would of course have an impact on the team behind it. 

I have now created a new "test board" where I try to find a new filter query which excludes the sprint but keeps in the rest of board.

Best regards

Felix

[Felix Woess]

Update: I built a new filter which works on my "playground board" but unfortunately it doesn't solve my problem on the original board. The wrong sprint is still visible. :-/

[Anita Kalmane]

@Felix Woess , wondering if back then you managed to solve the issue? I have right now the same...