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Starts spinning after clicking on a Story

Mohan Eashver November 3, 2023

Hello

I can login to my americold.atlassian.net OK & can see the listed view of stories on my software project.

But when I click on any one of the stories, the whole browser forever [except the bar on left].  This started happening after i upgraded from 10 to WINDOWS 11.

This problem is on my business laptop & I have cleared my cache and cookies. This does not help.

Then i took my personal laptop & was able to sign in & browse the list view of stories OK & then click on any one of the stories & ALL is good. No spins here. 

So going back to my business laptop, I believe Windows 11 upgrade causing the spin when clicking on a story. What is to blame? How can I resolve this?

Thank you, Pundits!

 

2 answers

0 votes
Bryan Trummer - ReleaseTEAM
Community Champion
November 3, 2023

Hi @Mohan Eashver - Have you tried this on other browsers to see if this is happening across all browsers?

Mohan Eashver November 3, 2023

Yes @Bryan Trummer - ReleaseTEAM i have tried EDGE and CHROME. 

0 votes
Rachit Singhal
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November 3, 2023

Hi @Mohan Eashver ,

 

I hope you have cleared your browser cache and cookies from "All time". If not, try that and best recommendation is to try using a different browser. I hope this helps.

Mohan Eashver November 3, 2023

Hi @Rachit Singhal 

I did not know about "All Time". I did that & closed the browser & opened again.

But the spinning problem persists.

Appreciate your help.

Rachit Singhal
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 5, 2023

Hi @Mohan Eashver ,

 

Please check with your local IT team if something is getting restricted.

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