Status Closed is gone from the status dropdown list

[Nars_Chang]

The workflow presented in the attached photo below is designed for a project and has been in use for over a month. It's been working fine until yesterday afternoon I couldn't find CLOSED from the status dropdown list when updating a ticket to CLOSED - please see the second screenshot. I am not sure why and how it happened and appreciate if anybody has encountered a similar situation before can help. Here is more information to help with troubleshooting:

Before I hit this issue, I performed two changes to the workflow:

• I added screens to status: Investigating, In progress, and In test.
  • This is working as expected - when I update a ticket to the status, the screen pops up as designed.
• I added Task and Subtask to this workflow by updating the workflow scheme.
  •  The mapping was done and the update was acknowledged. 
• I checked the board setting - Close is still in the column DONE.

As part of the troubleshooting process:

• I removed task and subtask from this workflow to see if I can bring CLOSED back to the rest of the issues.
  • It didn't work. CLOSED is still not there. 
• I added task and subtask back to the workflow again.
  • When perform filed mapping, CLOSED shows up on the dropdown list. Please see the last screenshot.

I am really puzzled here and have no idea where else I should look into. Appreciate any help available. Thank you.

[Tinker Fadoua]

@Nars_Chang 

You mean you are not able to move a ticket to closed at all?

Is the workflow attached here the actual one? Because it shows all other statuses are transitioning to it.

Best,

Fadoua

[Nars_Chang]

Hello Fadoua,

Yes, I am not able to move a ticket to closed at all - as you can see, closed is not even on the Status drop-down list (2nd screenshot). It was not like this until Friday. 

Yes, the workflow attached in this thread is the actual workflow used for this project. And, yes, all states can transit to CLOSED - this makes CLOSED not showing up even more unreasonable. 

Any idea what might be happening here? Thank you. 

Nars

[Tinker Fadoua]

Honestly, this is weird. I never experienced a similar situation @Nars_Chang .

Please click here and open a support ticket with Atlassian since you are a cloud user.

I will appreciate if you can share the fix for your problem once Atlassian Engineers assist you.

Best,

Fadoua