Status change of an issue

[Jira Softera]

Hello,

I'm here with a question about issue statuses.

Usually when issue gets a status resolved it automatically (after some time) changed to > first follow up sent > closed. 

Now after an issue gets a status resolved it doesn't change. 

Our customers started to notice this at the start of June. 

Do you have any ideas where to check for the problem? Workflow, SLA, automation?

[Dave Liao]

@Jira Softera - from your user's expectations, this sounds like an automation.

Hopefully you can find the automation source - Power Scripts, ScriptRunner, Jira Automation?

[Nic Brough -Adaptavist-]

Check for "services" in general for where most apps might automate this from (Scriptrunner for example, will show in there), and then go through your Automations.

[Jira Softera]

Hey,

Аs I understand, they're using script-runner, but here I can't see the automation 'resolved > first follow-up sent > closed '

[Nic Brough -Adaptavist-]

Ok, that makes sense.  You said:

"... it automatically (after some time) changed to > first follow up sent > closed. 

Now after an issue gets a status resolved it doesn't change. "

That suggests to me that you had a service that ran regularly, checked for issues that had been in a "first follow up sent" status for a while and transitioned them, but one of your admins has removed it (or possibly disabled it)