Status is missing in customer portal

[Nicole nic_wie]

Hi,

in the customer portal there should be the button " support reply" , if the status is waiting for customer. but i can't see it. I wanted to do an automation to change the status, but I got an error. Is there something wrong with my workflow?

Thanks in advance.

Regards

Nicole

[Payne]

Transitions for service desk projects have a "Show transition in the customer portal" attribute; perhaps you just need to check that for your "Support Reply" transition.

[Nicole nic_wie]

Hi, how can i set this attribute?

Thanks in advance

Regards

Nicole

[Payne]

While editing a workflow, if you select a transition, you should see this box, which contains that attribute (at least in Jira Server).

[Nicole nic_wie]

Thanks a lot for your answer. Now it works.

Regards

Nicole