Status not updated when moving through workflow

[Kha Kim Vinh]

We created a simple workflow as below:

The problem is when the issue in "Development in progress" status, then clicking on "Ready for testing" doesn't change the status to "Ready for testing" at all (but action buttons changed to Testing Passed and Testing Failed".

Moving issue in dashboard prompt permission error, even through operating using admin account. 

Any input are appreciated, thank you.

[Patrick Cartier [Candylio] · Accepted solution]

Xin Chao@Kha Kim Vinh welcome to the community,

Please check your permissions and look for the transition issue permission.  

Just because you are an admin doesn't mean you have this permission necessarily.

It is a project level permission:  https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

Let me know if this helps!

[Kha Kim Vinh]

Dear Patrick,

Thanks for the info, I've checked permission before and sure I've transition, edit, assign issue permission, please find below: (my account is mapped to "Administrators" role)

My issue is, for example I have an issue in "Todo" status:

1. Go into issue, saw status "TO DO", with action button "Start Development"

2. Click on "Start Development" will change status to "Development In Progress", action button become "Ready for Testing", which is correct: 

3. Click on "Ready For Testing" button will change actions button, but not status:

This issue persist until the last step, "Migrated" to change status to "Done" <= this works. 

So what I think is, under the same "Status Category", status is not changed (Since all blue status in my flow are categorized under "In Progress".

[Patrick Cartier [Candylio]]

Hi,

That's not it because I have a few blue statuses and when I transition issues they change.

I'm looking closer at your workflow now and it looks like the transition arrow goes from development in progress all the way to done or possibly back to "development in progress".

I'm not really sure if any transitions actually end up at the "ready for testing" or the "ready to ship" statuses.

It looks like your transition just goes right under those two statuses.

It looks like the "ready for testing" transition will just move the issue back around to "development in progress".

My suggestion is to go back to your workflow and make sure that each of those transitions that you are selecting start and end with the correct status.  

[Kha Kim Vinh]

Hi, 

That's not the case too, I slightly dragged them off the center line and turn off the labels, please find below:

Thanks.

[Kha Kim Vinh]

This is the flow as text: 

Thanks for your help and support, any additional information I can provide, please let me know. 

[Patrick Cartier [Candylio]]

Eeeeeesh this is troublesome!

Do you have any post-functions, validators, or conditions on your transitions?

Any properties?

[Kha Kim Vinh]

Ok I found the issue, it's because when creating new transition, by default JIRA will not add any post-functions into it. And the post-functions are responsible to do all the stuffs, including actually update issue status! 

Such a weird design by JIRA and adding post functions need to be done...one by one too... Frustrating. 

Thank you very much for your time and support Patrick! 

[Patrick Cartier [Candylio]]

sheesh that is frustrating! never seen anything like it!

[Nic Brough -Adaptavist-]

Something sounds very broken to me there.  All the Jira's I edit workflows in add the five standard post-functions automatically.  Also, they won't let you add those five standard ones even if you've managed to delete them.   So I'm not sure what's going wrong or how you could possibly fix it!

[Kha Kim Vinh]

@Nic Brough -Adaptavist-They actually let you add those standard ones, but in a very frustrating and time consuming way. 

Yes, this sound weird to me, been using JIRA for a while and never seen this. But that's the truth. Transitions from To Do > In Development, and from Ready to Ship > Done are vanilla, hence they have 5 standard post functions. 

All others are created during creating the workflow, and they have no post functions attached. I need to click on each in the diagram, then click on post functions in the small popup, then adding one by one (select from a list, RADIO BUTTON). 

So, I have 3 new transitions, 17 clicks needed for each, 51 clicks just to get it to work...  

[Nic Brough -Adaptavist-]

I can't find a way to do this.  Create new workflow, or editing an existing one.  When I add a new transition to it, the 5 standard functions are there.

This sounds like you have a modified or broken Jira that needs fixing.  What version are you on?  And what precisely are you doing to get to transitions with no functions?  (You've said Cloud, but Cloud adds the functions as well and wouldn't allow you to implement a workflow like this)