Status should transition to completed only all the approves in the multi selector user filed Approve

[Likhita]

Hello All,

We have scenario, like below could anyone help on it

1. We have workflow statues, while transitioning from "In Progress" to "Pending QA Approval" in between the transition will provide the approves names in multi user picker field.

2.From "Pending QA Approval" to "Completed" it should move only after all the approves either approved/rejected then only its should move to completed.

Can someone provide any suggestions or workarounds for this solutions please....

[Stefan Salzl]

Hi @Likhita 

unfortunately there is no such an approve feature (like in jira service management) in jira.

TBH I can´t think of any solution that can be done within the workflow/issue itself.  Nevertheless there was kind of the same requirement at one of my customers. The way we solved it (which for me is the least complex and also the cleanest solution) as follows:

• add a seperate Sub-Task issue type (eg. approval)
• for each approver in the field a subtask is created and automatically assigned to each of them
• workflow is only allowed to change into next status when all these approval SubTasks are done

This is the easiest way that comes to my mind to really set a checkpoint where each of the users MUST take an action and that this can be evaluated.

Best
Stefan

[Marc - Devoteam]

HI @Likhita 

Can you provide the details of the transitions and also any set validators and conditions.

This will help community members to get more insight on your problem.

[Marc - Devoteam]

How is the approval configured on the transition?

[Likhita]

Hi @Marc - Devoteam 

Thank you for the quick reply.

Please refer the screen shot attached.

No we don't have any conditions or validators.

[Likhita]

while transitioning from "In Progress" to "Pending QA Approval" we have a transition screen with a field approvers(multiselect field) whoever so in that field will be able to Approve/reject it.

[Marc - Devoteam]

HI @Likhita 

Look at the following article: https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531 

But if you don't have Jira Service Management, this won't work.

The you will need a marketplace app like: JSU or JMWE