Story points not counted as completed when issues moved to done

[Andrew Sithers]

I'm missing something obvious I guess.  Our sprint tracking is set up to use Story Points as our Estimation stat, and no time tracking.

Given that no time tracking says 'Issues will burn down their Story Points value upon completion', why aren't my issues contributing to burn down when they're moved to done?

Thanks

[Nic Brough -Adaptavist-]

Is "done" in the rightmost column on the scrum board?

[Francesc Arbó]

Besides, when you move the issue to Done, is the resolution field of the issue completed or it's still Unresolved?

[Jack Brickey]

@Francesc Arbó, there are two ways to get your Resolution set:

• You add the Resolution field to your 'resolve' screen which requires the assignee to select a resolution (Done, Won't do, Duplicate, etc). If you don't have a 'resolve' screen you can add one. This is best if you want the user to select the reason for marking the issue DONE.
• You add a post function to the transition to DONE status in your workflow. This works well if you always want the resolution value to be the same, e.g. "Done"

[Francesc Arbó]

Hi @Jack Brickey, this is the reason why I wondered @Andrew Sithers if the issue is resolved when they transition to Done status. If it's not resolved, the story points won't be burned.

[Andrew Sithers]

Thanks all - 

Workflow status is Done. Rightmost column on the board. Issues are either Fixed or Done - via a resolution screen.

:(

[Jack Brickey]

maybe seeing your burn down report and an example of a Done issue not contributing would be a good next step?