Stuck "Uninstalling previous version"

[Adria Alonso]

Hello community,

I'm upgrading jira to 8.7.0.

But it gets stucked "Uninstalling previous version"

Another thing I found strange is that for the first time the setup wasnt able to auto-locate the jira existing directory and I had to manually select it.

Since it gets stucked at that point, is there any logs or smthng I could look at to debug this?

Thank you in advance.

[Adria Alonso · Accepted solution]

I've Solvet it!.

Just here to share the resolution.

• We were using Jira in another language in order to test a plugin 
• I changed Jira to the language it was before the change (Moving to the snapshot before the upgrade) and the SetUp was able to find the correct folder from the begginning.
• Upgraded succesfully.

FYI @Atlassian 

[Adria Alonso]

When you close the installer properly it creates a error.log file in the location where you executed it:

Any help would be appreciated

java.lang.InterruptedException
at java.lang.ProcessImpl.waitFor(ProcessImpl.java:451)
at com.install4j.runtime.installer.helper.versionspecific.NoHelper.waitForOrTerminate(NoHelper.java:100)
at com.install4j.runtime.installer.helper.versionspecific.Java8Helper.waitForOrTerminate(Java8Helper.java:19)
at com.install4j.runtime.installer.helper.versionspecific.VersionSpecificHelper.waitForOrTerminate(VersionSpecificHelper.java:83)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationDirectly(LaunchHelper.java:194)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.access$000(LaunchHelper.java:33)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:110)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:251)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:223)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObject(HelperCommunication.java:206)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationWithResult(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplication(LaunchHelper.java:79)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.run(UninstallPreviousAction.java:242)
java.lang.InterruptedException: sleep interrupted
at java.lang.Thread.sleep(Native Method)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationDirectly(LaunchHelper.java:157)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.access$000(LaunchHelper.java:33)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:110)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:251)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:223)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObject(HelperCommunication.java:206)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationWithResult(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplication(LaunchHelper.java:79)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.runJavaUninstaller(UninstallPreviousAction.java:329)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.run(UninstallPreviousAction.java:245)
java.lang.InterruptedException
at java.lang.ProcessImpl.waitFor(ProcessImpl.java:451)
at com.install4j.runtime.installer.helper.versionspecific.NoHelper.waitForOrTerminate(NoHelper.java:100)
at com.install4j.runtime.installer.helper.versionspecific.Java8Helper.waitForOrTerminate(Java8Helper.java:19)
at com.install4j.runtime.installer.helper.versionspecific.VersionSpecificHelper.waitForOrTerminate(VersionSpecificHelper.java:83)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationDirectly(LaunchHelper.java:194)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.access$000(LaunchHelper.java:33)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:110)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:251)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:223)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObject(HelperCommunication.java:206)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationWithResult(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplication(LaunchHelper.java:79)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.runJavaUninstaller(UninstallPreviousAction.java:329)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.run(UninstallPreviousAction.java:245)

[Meisam Rezapuran]

Thanks 👍