Suddenly Getting Error When getting Boards/Sprints/Issues

[georgiossalon]

I am using the JIRA REST API for Java.

Today all of a sudden I am getting the following error.

Exception in thread "main" com.mashape.unirest.http.exceptions.UnirestException: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1]
at com.mashape.unirest.http.HttpClientHelper.request(HttpClientHelper.java:143)
at com.mashape.unirest.request.BaseRequest.asJson(BaseRequest.java:68)

This happens always at this part of my code:

HttpResponse response = Unirest.get("https://your-domain.atlassian.net/rest/agile/1.0/board")
  .basicAuth("email@example.com", "")
  .header("Accept", "application/json")
  .asJson();

which is taken from the official JIRA website: Jira Software Cloud REST API reference

Of course, the parts of the code above such as the URL, Password and username were replaced accordingly.

The code was working perfectly until today 2019.03.20.

[miikhy]

Hi @georgiossalon ,

You shall reset the CAPTCHA count and account will be enabled for auth through REST API again. This is a security feature made to prevent many kind of attacks including DDoS!

Hope this helps!

Cheers

[georgiossalon]

@miikhy  How is it possible to go through these steps concerning the CAPTCHA through the REST API?

[miikhy]

Hi!

Unfortunately I do think you can't reset the CAPTCHA through the API, that being said, there is no CAPTCHA by default, it's enabled after unsuccessful logins so you should not need it too often!

Cheers

[PBTesting]

Hi @miikhy 

i am also facing the same issue. What is meant by resetting the captcha count? I did recently got the captcha prompt for my jira login. As it is monitored by admin, i need to tell them the exact issue so this can be taken care in future.

thanks

[miikhy]

Hi @PBTesting ,

Resetting the CAPTCHA means setting to 0 the wrong login count (which triggers the CAPTACHA after 3 wrong logins).

That can be done by a Jira admin on a user profile! You can get more details here:

https://confluence.atlassian.com/doc/configuring-captcha-for-failed-logins-216957808.html

Hope this helps!

Cheers

[PBTesting]

@miikhy thanks a lot !!

[georgiossalon]

I found out it happens because of the captcha. Is there a way to avoid such things through the code?