Synchronization of accounts

[Aleksandr]

Hi! We need to sync projects from two different Jira accounts. Please tell me how this can be implemented. Thank!

[Trudy Claspill · Accepted solution]

Please provide more details about exactly what you are trying to accomplish. There is not enough information in your post for us to assist you.

[Aleksandr]

Our customer also uses Jira.

We need to synchronize the project in the customer's account with our project.

When the customer set a task for himself account, it will also be displayed in our account too.

Thank you!

[Trudy Claspill]

Is the customer using their own Cloud instance of JIRA? Are you talking about cross-instance synchronization?

Do you have access to their instance? Do they have access to yours?

What is the type of the projects to be synchronized; Service Management, Software, or something else?

Are the projects Classic or Next Gen?

[Aleksandr]

Yes, the customer is also using Jira Cloud.

Yes, we need to sync the issue between two Jira Cloud accounts.

If necessary, access will be provided, from our side and from the customer's side.

It's a Software projects.

It's a Next Gen projects, but if necessary, we can create Classic.

[Trudy Claspill]

There are apps you can add to your JIRA instance that claim to support cross-instance issue sync. If you go to the marketplace and search for "jira cloud issue sync" you will find some.

https://marketplace.atlassian.com/search?query=jira+cloud+issue+sync

Disclaimer: I do not work for any of the vendors offering apps. I have never tried to use any of these apps to sync issues between projects in different JIRA Cloud instances.

[Aleksandr]

Thanks for the help! We will try to use them

[Jose Lobo (Solutions Architect at Exalate)]

Hello @Aleksandr 
Thank you for posting in the community,
I'm Jose, from the Exalate team.

You can integrate the two Jiras through an Exalate connection. 

Here is the step by step process:

• Jira to Jira Integration: The Comprehensive Guide to Jira Sync in 2021 

Make sure you start on Step 1

Let me know if this helps you, 

Best regards,

Jose