Syncing Related Issues to Change Tickets in Jira

[ramyaallena]

Hi,

Scenario And Requirement

1.  We have a multiple jira projects.
2. We have issue types: story, bug, task and change ticket.
3. We have created two custom fields : 1.CustomField1 and 2. CustomField2
4. CustomField1 is a single issue picker assigned to story, bug and tasks. This field lets users to pick the change ticket issue.
5. CustomField2 is a multiple issue picker field assigned to change ticket

Let's say we have 2 stories(story 1, story 2) 3 Bugs( Bug1 ,Bug2, Bug3), 1 Task (Task1) and 3 change tickets ( Ct 1, Ct 2, Ct3)in the project. story 1, Bug3 3, Task 1 issue has selected Ct 2 in 'CustomField1' field. Now the 'CustomField2' in Ct2 has to show those stories,Bugs and Tasks has selected Ct2 in 'CustomField1'. And these issues types are across the server. not to a particular/singular project. above is the scenario and requirement.

Please help me in achieving this.

Regards,

Vijaya Ramya Allena

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @ramyaallena

I'm a bit confused with your requirement, i.e. in your description, you mentioned:-

Scenario And Requirement

1.  We have a multiple jira projects.
2. We have issue types: story, bug, task and change ticket.
3. We have created two custom fields : 1.CustomField1 and 2. CustomField2
4. CustomField1 is a single issue picker assigned to story, bug and tasks. This field lets users to pick the change ticket issue.
5. CustomField2 is a multiple issue picker field assigned to change ticket

Let's say we have 2 stories(story 1, story 2) 3 Bugs( Bug1 ,Bug2, Bug3), 1 Task (Task1) and 3 change tickets ( Ct 1, Ct 2, Ct3)in the project. story 1, Bug3 3, Task 1 issue has selected Ct 2 in 'CustomField1' field. Now the 'CustomField2' in Ct2 has to show those stories,Bugs and Tasks has selected Ct2 in 'CustomField1'. And these issues types are across the server. not to a particular/singular project. above is the scenario and requirement.

Since CustomField1 is a single-issue picker, how do you expect this to work?

Are you expecting that if the Single Issue Picker selects a particular issue, then the Multi-Issue Picker should filter according to the options selected in the Multi-Issue Picker from the issue selected in the Single-Issue Picker? If yes then it makes sense and is doable.

Please clarify the doubt above.

I am looking forward to your feedback.

Thank you and Kind regards,

Ram

[ramyaallena]

Hi @Ram Kumar Aravindakshan _Adaptavist_ 

Thanks for replying.

Sorry for all the confusion. Let me explain what I am doing.

We have field which takes Change ticket issue as input( this can be on different issues types and from different projects). Now we want a field that associated with change ticket issue type to collect the data from all the issues.( this should collect data for that particular change ticket issue type).

I hope I explained it properly now.

Please let me know if this clarifies anything.

Thanks,

Vijaya Ramya Allena

[Gerusa Lobo _e-Core_]

Hello @ramyaallena

If I understand correctly, you want create a automation to filled the customfield2 with changes of the custom field 1, is it?

Maybe, instead use a customfield2 to storage the issues, you could use a issue link to do that. 

Also, you could use the customfield1 in automation, to create these issue links.

I hope help you.

[ramyaallena]

Hi @Gerusa Lobo _e-Core_ ,

sorry, I have missed important part of the question here. Let me update my question. 

thanks,