System plugins failed to start: We haven't been able to start all the required system plugins

[Gaurav Sharma]

I have just installed the Jira software and had started running on my browser

http://localhost:8080/secure/errors.jsp

I am getting the following message on starting the Jira server.

System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

• Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
• Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
• Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
• Applinks - Plugin - Core (com.atlassian.applinks.applinks-plugin)
• Atlassian OAuth Service Provider Plugin (com.atlassian.oauth.serviceprovider)
• Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
• Gadget Directory Plugin (com.atlassian.gadgets.directory)
• Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
• Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
• Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
• Atlassian REST - Module Types (com.atlassian.plugins.rest.atlassian-rest-module)
• Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)
• Opensocial Plugin (com.atlassian.gadgets.opensocial)
• Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)

[Volodymyr Krupach]

Just had the same. Removing of .bundled-plugins .osgi-plugins did not help and it did not start till I had not removed JIRA_HOME/plugins/install-app-info and JIRA_HOME/plugins/installed-plugins.

After that I had to reinstall all 3rd party apps.

[Boris K.]

Thanks for the hint! This really helped.

One addition: I did not reinstall the apps, I just copied the missing 3rd party app jars back to the JIRA_HOME/plugins/installed-plugins.

Looks like the Jira database has all the configurations for those plugins, so you do not have to reconfigure anything.

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Additional details: looks like the issue appears for me when updating Atlassian Universal Plugin Manager Plugin to 5.1.2, which I decided to ignore.

[Dang Thi Thuy Tien]

Thanks, it works for me 

[Martin Hilbig _GC Gruppe_]

this is a recurring issue for us as well. as we have regular automatic restarts of the servers for patches/maintenance, we need to rely that the Jira service will also restart.

It is not viable for a production system to always have a team on deck deleting folders on the filesystem just for the application to start.

[edwin vasquez]

Hello @Gaurav Sharma ,

Have you tried clearing the plugin cache?

Please perform the following:

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

[Casper Hjorth Christensen]

on V8.20.2 running with both Software and JSM.

Still having the above issue, with the same gadgets.

I've tried removing the 2 mentioned folders, started, still same issue

[Khuong Vu]

Edwin's suggestion works for my setup*.  I would have tried Volodymyr's suggestion, but I did not have to.

* Jira Self-hosted Server:

Jira Service Desk v 4.20.8

Jira Core/Software v 8.20.8

MySQL v 5.7.41