Tasks in Jira cannot be cloned

[xiubao_li]

Starting from a few days ago, tickets in Jira can no longer be cloned to create new tickets. Could this be due to an upgrade that caused a bug?

The specific error is as follows:

We couldn't clone OOL-9196
No value present

Try again

My task ticket:
https://okcoinjapan.atlassian.net/browse/OOL-9196

[Prachi Bolar]

Hello @xiubao_li ,

Welcome to community :) 

So the clone feature is still in Jira, 

The project you are trying the clone the issue could you please check if you have Assign issue permission and create issue permission,

Create issue you would have already, please check if you have assign issue permission 

Thank YOu,

Prachi

[xiubao_li]

Hello, is it impossible to clone without the assign issue permission? Currently, in my settings, only administrators have the assign issue permission, and almost no one else does.

[Prachi Bolar]

hello :) 

yes thats correct we would need assign permission of the project to clone the issue 

Thank you,

prachi

[xiubao_li]

Okay, thank you.
By the way, our users were able to clone issues before, but starting a few days ago, users without assign permissions can no longer clone. Is this a new security feature introduced in your recent upgrade?

[Calvin]

Hi, I don't know if this helps, but worth looking if the create transition has any validator field requirements?

Also see if any fields are marked as "mandatory" in the field "Field Configuration Schemes" that isn't being populated from a clone?

[xiubao_li]

Hello, if that's the case, why can the administrator user clone the issue?

[Jiahao Chen]

你好，具体是以下哪种情况呢：

1. 整个site所有的ticket都不能clone

2.某个特定的ticket不能clone

3. 某个特定的project下的所有ticket都不能clone

[xiubao_li]

管理员能克隆，除了管理员都不能clone，对象范围整个site。

[Ollie Guan]

Hi @xiubao_li ，

An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[xiubao_li]

thank you