Tempo Analytics page throwing a 404 error

[Rupa Jain]

Hi,

We have recently upgraded our Jira instance (Jira Software Server). We also updated 'Tempo Timesheet' plugin to the latest version 10.15.2.

After the upgrade, the 'Tempo Analytics' page is throwing a 404 error when clicked.

All other functionalities of tempo seem fine.

The following error is being observed in the logs:

/rest/tempo-timesheets/3/private/config/ [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.tempoplugin.tempo-core]
rest/tempo-timesheets/3/private/config/ [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.tempoplugin.tempo-platform-jira]
/secure/admin/TempoAnalytics.jspa [c.a.j.config.webwork.JiraActionFactory] Error autowiring Action 'com.tempoplugin.core.analytics.admin.AnalyticsAction'.
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'com.tempoplugin.core.analytics.admin.AnalyticsAction': Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type 'com.atlassian.webresource.api.assembler.PageBuilderService' available: expected at least 1 bean which qualifies as autowire candidate. Dependency annotations: {}

Has anyone experienced a similar issue? If yes, how was this fixed?

Have tried resetting the plugin cache and uninstalling and installing the plugin again.

Thanks,

Rupa

[Tempo Support]

Hi Rupa,

Please open a ticket with Tempo Customer Support so we can assist you on this issue.

Best regards,

Chih

Tempo Support

[Rupa Jain]

Had created a ticket few days back.

[Gonchik Tsymzhitov]

Could you raise, please, request directly to tempo?

https://tempo-io.atlassian.net/servicedesk/customer/portal/6

[Gonchik Tsymzhitov]

Looks like to clean plugin cache

Please perform the following:

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

[Rupa Jain]

Have already tried the above, but did not work.

[Gonchik Tsymzhitov]

Could you provide info about Jira version, please?

[Rupa Jain]

Jira v8.6 (Software server)

[Gonchik Tsymzhitov]

Hm, I am on another version it works for me. 

[Rupa Jain]

Entering and exiting the 'Safe Mode' fixes the issue. But on restarting Jira, the issue appears again.