Tempo Timesheets for JIRA add on Installation Failure

[Raghavendra Shirali]

While installing the Tempo Timesheets for JIRA add on on JIRA Cloud product, i am getting below error.

"The add-on host returned HTTP response code 400 when we tried to contact it during installation. Please try again later or contact the add-on vendor."

Can you please let me know if this add on is supported on JIRA cloud. If yes, how to fix this issue?

[somethingblue]

Hi Raghavendra,

I am getting the same error as well:

The add-on host returned HTTP response code 400 when we tried to contact it during installation. Please try again later or contact the add-on vendor.

This is supported in Cloud so at this point I would suggest retrying in a couple hours. 

Cheers,

Branden

[Raghavendra Shirali]

Thanks Branden. I have been trying for last 2 days. 

[Deleted user]

Same here. Actually started using JIRA because of Tempo available and now - can't even install it.

Any solutions?

[somethingblue]

Hi Raghavendra and Andrew,

I just spoke with the Cloud team and this is still an open issue.  Once I have confirmation the issue has been corrected I'll update this page.

Cheers,

Branden

[Alex postnikov]

Hi Branden! 

Please let me know as well :) Failing for me

[Joe Gorin]

I am once again faced with this same error message. We have plans to move over to Jira Cloud in our production environment on the 29th and this will be a major blocker for us if we cannot get this installed and configured.

error message

Installation failed. Dependencies could not be installed. (The add-on host returned HTTP response code 401 when we tried to contact it during installation. Please try again later or contact the add-on vendor.)

[Swag]

Same code 401 here. Its a trial Jira site trying to install trial Tempo Timesheet. 
Joe: don't suppose you have a trial Jira site do you? I'm wondering if that has something to do with it.

[Mohammad Abdul Qader]

The same error for me!!!

[Niels Frederiksen]

@somethingblue Has the issue been corrected yet?

[Erkan Ceran]

Hey i have some error. How can use it app, please help ?