Text in issue description is not getting bold

[Shah Baloch]

Hi Community,

I'm noticing a weird issue. Texts in the issue description are not getting bold, and neither bullet points displaying; instead, it's showing stars; however, in the view screen, it looks fine. We are using a data center with a test and a production environment. In the test environment, it is displayed in bold; there is no issue, but I'm noticing this behavior in production.  I'm attaching the screenshot of both environments. Any idea what the issue is?

[Carlos Garcia Navarro · Accepted solution]

Hi @Shah Baloch ,

Did you check if the rich text editor is enabled, as described here:? https://confluence.atlassian.com/adminjiraserver/rich-text-editing-938847886.html#:~:text=From%20the%20top%20navigation%20bar,enable%20or%20disable%20the%20editor.

[Shah Baloch]

Hi @Carlos Garcia Navarro . Yes, the rich text editor is enabled. I disabled and re-enabled it didn't make any difference. 

[Shah Baloch]

I'm dumb. I didn't notice the "Text" tab was selected instead of "Visual" from the bottom of the description field. I am trying to figure out how I missed that. Thank you!

[Carlos Garcia Navarro]

I'm glad you found it. Don't be too hard on yourself! ;-)