The Description details have disappeared from the existing stories

[SHILPA GOEL]

It appears that the Description details have disappeared from the existing stories in the story board. Can someone please suggest why it is happening and how to get the description back.

[John Funk · Accepted solution]

Hi Shilpa - Welcome to the Atlassian Community!

Take a look at the history of one of the issues and see what it says about who/when the field was updated. 

[Sean Somerville]

How do you view history?

[John Funk]

@Sean Somerville  - Go down the Activities section. Click on Comments if that is the only thing showing and you should get a dropdown to select History. 

[Sean Somerville]

Thanks. I was able to see - and I can prove my problem exists. I clicked an action item from the description. The checkbox, and it deleted my entire description, and the other two checkboxes/action items as well

[John Funk]

Are you using a third party app in conjunction with the Description field?

[Sean Somerville]

I'm right in the Jira app - and sometimes it won't save my action item when I click out of the task - other times it does. And it just went ahead and removed everything the most recent time I checked a box

[Sean Somerville]

@John Funk do you have any thoughts on what kind of bug is causing this, or how to get in touch with a customer support team that could solve this? I use the free model

[John Funk]

Hey @Sean Somerville  - You should create a new question with your details. You can tag me on the question, then I will see if I can get someone from Atlassian to come look at it.