The account associated with LDAP is an inactive account

[Kim NG]

The account associated with LDAP is an inactive account. Once I'm logged in, my account is active, if I'm not logged in I'm inactive and no one else can find me.How to enable inactive user in jira？

[Fabio Racobaldo _Catworkx_]

Hi @Kim NG ,

please, verify that User Directory is currently setup with Read Only or Read Only with Local Groups. If so, users and their metadata should be imported on JIRA as-is on LDAP.

Let us know,

Fabio

[Kim NG]

Hi ,Fabio ,Thanks for your help. I chack the Read Only with Local Groups.This happens to some users now.

[Fabio Racobaldo _Catworkx_]

Please could you check active/inactive policy on your LDAP. JIRA should retrieve this information as-is without updating anything.

[Kim NG]

So sorry，i can't see this setting in jira.Can you take a screenshot let me know?

[Fabio Racobaldo _Catworkx_]

Jira manages users and related metadata as configured on LDAP side. You need to investigate on LDAP side about your issue.

[Kim NG]

I checked LADP without any modification. The account is in normal state. Strange why this happens to only a few users?

[Kim NG]

How to enable inactive user in jira？