The comment from Servicenow to JIRA is Restricted to Admin role only

[Prajwal Ashok Nagrale]

we have working on JIRA-servicenow  Integration but whenever we are commenting in servicenow the comment in jira is only visible to the admin role. how we can make it visible to all users.

[Syed Majid Hassan -Exalate-]

Hi Prajwal, 

This is Majid @ Exalate.

It would be a little difficult to answer this question without getting a lot more details about how you are achieving this integration. Are you using a third party app? Are you running REST API calls? If yes, what is the endpoint you are using. 

Thanks

Majid

[Prajwal Ashok Nagrale]

Hi,  

can you share the feature we get when we use Exalate in JIRA. and can we get the attachment added in JIRA from servicenow as Currently, there is no OOTB way to send the attachments in such a way that it is accepted by the JIRA endpoint.

regards,

Prajwal

[Syed Majid Hassan -Exalate-]

Hi Prajwal, 

With Exalate, you get attachments working OOTB between Jira and ServiceNow bi-directionally. You are also able to map any fields (including custom fields) and maintain the parent child hierarchies between the two systems. 

Hope it helps. 

Thanks

Majid

[Diana_Architect_ZigiWave]

@Prajwal Ashok Nagrale hello. How did you make the integration? Any tool being used to connect the two? Also, did you check the permissions? Maybe the problem is there. If you use any particular integration tool to establish the connection you (or whoever is responsible) should be able to set the permissions. Otherwise, it must some issues with the connection itself. 

Regards, Diana (ZigiWave team)

[Prajwal Ashok Nagrale]

No we have used REST API for the integration