Threaded discussions are just gone!

[David Thorisson]

Since this morning, threaded discussions on the ticket discussion is not available any more. All replies are now flat instead of cascaded - and the `reply` button to reply to a specific thread is gone.

A major nuiscance for the team.

Not a word about this in the release docs, what is going on here?

[David Holman]

Just Atlassian messing with us again. The feature showed up for us unannounced. We'd just gotten the hang of using it and it was a welcome enhancement.

Then it disappeared, again with no notice. I'm starting to expect this from Jira 😵‍💫

[David Holman]

Mystery solved.

Just another bizarre example of either a) the Jira team's incompetence or b) the overwhelming, soul-crushing technical debt that's strangling Atlassian's product teams.

As some of you have noticed, we have recently been trialling a version of threaded comments. As a result, we now have a path towards adding threaded comments in Jira.

I’m excited to share that we will be launching threaded comments early H2 FY25! In order to achieve this, we will need to temporarily roll back the recently shipped experience.

[jonathank]

We are suddenly missing this feature too! Also did not have an extension adding the functionality. Very confusing. Have made no changes to Jira overnight. 

[David Thorisson]

[Kai Becker]

Hi @David Thorisson 

thanks for your question. As threaded comments aren't an integrated feature of Jira (afaik), you were probably using an app to support this, for example this one 

The simplest explanation for your problem would be, that the app does not work properly or that the license is expired.
Could you try to see if thats the case or ask your admin?

[David Thorisson]

Good point - but nope, we didn't have any extension for it that's the first thing we checked

[Kai Becker]

Maybe some browser extension? 

Threaded comments has not been implemented in Jira. There is an open feature request here: https://jira.atlassian.com/browse/JRACLOUD-3406

So it must have been a 3rd party feature.

[Kai Becker]

Edit: On your screenshot, there is a new tab: "Threaded comments" 
What do you see there? What happens if you add more comments there?

[David Thorisson]

yes, sorry I forgot to mention but in our panic we actually added an extension to try to get this back...

But nobody in team is aware of any extension of this kind that was installed before... just yesteraday a long discussion was indeed threaded and there was an inline "reply" button which is gone today

[Marc - Devoteam]

Hi @David Thorisson 

Could you elaborate, what function are you referring to?

[David Thorisson]

this is an inline reply - threads are cascaded

see the photo I just posted in a new "thread" - that's flat discussion

[Marc - Devoteam]

Are you referring to comment, comments are not threaded and never have been ootb.

This as mentioned by @Kai Becker 

Check with your admins of the instance if something changed, he could look at audit logs

Any topic that relates to an inline reply button refers to the app also mentioned by @Kai Becker 

[David Thorisson]

@Marc - Devoteam thx - we actually checked the audit logs and no such extension has ever been installed... a true mystery case!

[Marc - Devoteam]

Do you have an issue, by chance or screenshot where this was available in the view?

[David Thorisson]

@Marc - Devoteam 

[jonathank]

I feel like this board is gaslighting us haha. I believe you @David Thorisson
We also are missing this feature overnight. I don't believe we had anything installed which added it. For our Cloud instance it started appearing there a few months ago and was quickly adopted by the team. Then today is vanished. 

[Marc - Devoteam]

So @David Thorisson and @jonathank 

It might have been Atlassian trying something new or it was by mistake in the code on an update and they removed it again.

I haven't seen this on any instance I manage, so it could have been a small group that has seen this.

You could try to ask Atlassian Support, to verify.

[David Thorisson]

@jonathank thank god we were not the only one!

[Dennis Jones]

I also discovered this today.  What the heck, Atlassian?

[Victoria Felice]

The same thing happened to us. First, this feature appeared unannounced, and then it disappeared on November 26th. Please bring it back!