Ticket status

[Neil Stokes]

Hi I am new to Jira. I wanted to know does Jira see a pending ticket as open?

[Nic Brough -Adaptavist-]

Jira sees an issue as "open" when it is "unresolved", meaning that the issue has no resolution set.

[Support Team [Clearvision]]

Hi Neil,

I would probably need a bit more information to give a better answer.

However Jira generally sees tickets (issues) as either Resolved or Unresolved.

If you are talking about the Statuses such as 'Open' or 'In Progress' they are unresolved and so essentially still open to be worked on and likely will show in your Queues (depending on setup).

If you have a specific requirement you aren't sure about please provide some steps or screenshots of what you need to achieve.

[Tansu Akdeniz]

Hi @Neil Stokes 

Welcome to the community.

What do you mean by open? Can you clarify with details? There is a resolution field in Jira, please check this KB.

[Neil Stokes]

Example

1. I open a ticket

2. I have to put it into a pending status because i need help from a third party.

when that ticket is in a pending status and I run a report on my queue is it picked up as an "open" ticket?

[Tansu Akdeniz]

Status should be Pending when you get a report.Which report did you get? It is better you share a screenshot.

If you look at a default Open Issues filter, there is a query behind it and it shows the tickets whose status category is not Done. Means it covers open, in progress, pending etc.