Tickets from Email

[João Mamprin]

Good Morning!

Im new here, im using jira service management with 1 free license and i get some doubts, its possible filter my email and get only subjects with [Suport] - +(Question) to open a Ticket?

Thanks!

[Jack Brickey]

Not really. At least not directly in JSM. You could consider three options:

• use your mail client to filter and the only forward those you wish to JSM
• use Automation to close any issue created that does not match your filter 
• consider an addon app like JEMH to process all incoming emails instead of JSM itself

[João Mamprin]

Here in the community there is something talking about this same subject in JEMH? By the way, what is JEMH? Thanks!

[Mike Harrison]

Its an app/add-on for Jira which provides additional email processing functionality: https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh