Tickets that are in To Do and Open statuses are included into 'In Progress' statistics (SP).

[Ivo Sofiadi]

I noticed a strange count for the sprint statistics in Jira.

For some reason, items that are in To Do and Open statuses are included into 'In Progress' statistics.

So basically If I count the story points myself, I should have: 

10 SP - TO DO
35 SP - IN PROGRESS
33.5 SP - DONE

78.5 TOTAL

In my backlog however the current sprint shows that I have 
3.5 SP - To do
45.5 - In Progress
29.5 - Done

78.5 Total

Did you face such case?

Thanks a lot!

[Tom Lister]

Hi @Ivo Sofiadi 

How are you identifying 

3.5 SP - To do
45.5 - In Progress
29.5 - Done

in the backlog?

It doesn't usually show the workflow status.

Tom

[Ivo Sofiadi]

Hey Tom! 

Top right of the current sprint backlog. 

Even now we have 5 tickets in TO DO status category (gray) with 4.5 Story points in total, but as you can see the screenshot it says we have only 1 in To Do. 

I have checked all status if they are properly mapped to a status category and they are all the way the should be. 

[Tom Lister]

Hi

each workflow status has a category set as a colour when creating the status. This isn’t the same as the column information.

so you may have only one issue/status in the TO DO category. But multiple statuses in the ‘to do’ column.

refresh both the board and report before checking to ensure they are in sync.

consider a reindex to ensure the indexes are definitely in sync

[Ivo Sofiadi]

Hey Tom, 

Sorry for taking a while, I have been OOO. We will give the re-indexing a try and will update! 

Thanks a lot! 

[Vishwas]

Hey @Ivo Sofiadi 

Did you check the board configuration like columns are mapped to their respective status ?

Regards,

Vishwas

[Ivo Sofiadi]

Yes I think so. 

[John Funk]

Hi Ivo,

Just a thought, but what is the category of the In Progress status you are using? Is it To Do or In Progress? 

[Ivo Sofiadi]

Hey John, 

All Statues are corresponding with their status category. 
Status In Progress is in Status Category In Progress  (Blue Colour) 

[John Funk]

And what about the To Do status?

[Ivo Sofiadi]

To Do is To Do Status Category (Gray) 

[John Funk]

Can you provide the story points by actual status name? 

[Ivo Sofiadi]

That's the story point distribution by status. Keep in mind that tickets changed since last week. Now it seem accurate but I cant figure out why there was an issues with it before. And it didn't happen for first time. 

[Tom Lister]

You may have seeing data reported from the indexes which was not in sync with the actual issue data.

boards don’t refresh automatically to reflect data changes.

[John Funk]

Glad it it working correctly now!