Time in Status (add-on) Showing 0 Values for Statuses

[leigh.villahermosa]

Hey There!

Not sure if I have any Time in Status whiz kids out there, but I'm in a company managed project using the Time in Status (add-on) to deduce the ticket lifespan from Open to Done. Aside from looking at Avg. Cycle and Lead time, I also have columns for the individual statuses this specific board uses.

For three issues, it displays 0m for Open, Refinement, Ready for Development, and In Progress. However for all three tickets, the user transitioned from Open to Ready for Dev for at least 5-8 minutes, so not sure why it isn't being captured.

When I look at Time in Status on the individual ticket, the graph also is really confusing to me. 

Any assistance with my brain melt would be appreciated 😂

How it displays on the report from the App (below). I removed DONE because it skews the data by how long the issue has been in DONE, not necessarily how long it took to complete.

History for one of the issues in question:

Time in Status graph from one of the issues in question:

Thank you in advance!

[Valeriia_Havrylenko_SaaSJet · Accepted solution]

Hey @leigh.villahermosa 👋

I'm Valeriia, marketer for the Time in Status add-on.

It looks like you've set up your columns correctly. However, there might be an issue with how the transitions are being recorded or interpreted by the add-on. We need more information to solve this issue. 

It's better and faster to reach out to the support team for the Time in Status add-on. They can provide more detailed and faster help. 

Please, create a support ticket through this link: SaaSJet Support Portal.

Thank you for the cooperation ☀️

[leigh.villahermosa]

Thank you, @Valeriia_Havrylenko_SaaSJet

I'll submit that support ticket today ✨

[Valeriia_Havrylenko_SaaSJet]

Thank you ☀️

We are waiting for the ticket.
I have passed all the information to the team, your application will be in the acquisition for the solution

Have a nice day 😊

[leigh.villahermosa]

Done, @Valeriia_Havrylenko_SaaSJet

SPRT-5236