Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Today my import to JIRA is failing due to Reporter not a user error

Terry August 20, 2018
2018-08-20 14:00:20,738 INFO - Creating issue: [externalId='autoid-1249594710179245748', summary='As an Administrator, I want to access the administration menu option so that I can access the administrator features.']
2018-08-20 14:00:20,867 ERROR - Issue can't be created due to the error/s [ The reporter specified is not a user. ]

I have created a CSV file to import to JIRA for my Issue type Story. I used the same layout of the CVS file as I used last week.  When I run the varification or the import I get the message, see above. that my reporter is not a user.   I am the project admin and this worked last week.

Thanks for any help you may provide

1 answer

0 votes
Moses Thomas
Community Champion
August 20, 2018

@TerryIf  it's say's reporter is   not a  user then it's  not.,  project ad-min right is not enough who is  the reporter of  this  issue ?  if you  are or another then  you  will  need to  check  permission  scheme and  give user the permission to  be able to  create issue, and this user must  have account in  JIRA.

Terry August 20, 2018

Moses,

Ok, I understand your point, but I used the same Excel layout last week and I imported three files without an issue. Nothing has changed and I contracted my JIRA administrator and she said she had not made any changes. I show up on the issues last week as the reporter. The permission has “Any logged in user” can create an issue.

Terry August 22, 2018

I discovered that my issue was that I was attempting to load a number of issues (stories) with one import that included multiple Epics.  I coded the Epics in the import file but it seems that JIRA took exception to this. When I broke the file down to import one EPIC at a time I did not run into this error.  Maybe, an undocumented feature/

Luu Quy Tai
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 28, 2019

Suggest an answer

Log in or Sign up to answer