Transition Issue Permission

[GM Quality Team]

We are  having a problem with the Transition Issue permission. We are QA team on Jira and  created a custom workflow and gave rights to the user groups. 

While developer users have not the permission to Resolve and Close tickets,  this permission granted to QA Team only. But The Transition Issue permission is granted to both of team.

So , The problem is that , they can  close tickets, which I do not want them to.

How we could overcome this problem ?

Thanks.

[Fazila Ashraf]

Hi @GM Quality Team

You will have to use the permission entries of 'Resolve issues' and 'Close issues' in your workflow transition conditions.

Unless they are put as conditions to those transitions, those permissions are not useful

[Engin Basarslan]

Actually we have look at the Close or resolve permissions we have given it to only one user. But still, other users can close or resolve the issues

[Fazila Ashraf]

@Engin Basarslan

The Permissions  'Resolve issues' and 'Close issues' are generally used in the workflow as transition conditions. They are like of shortcuts used instead of mentioning the roles/users who should be able to see the transitions.

If not used there, these 2 permissions do not work on it's own.  It is meaningless.

So what you have to do now is, in the resolve/Close transitions , put the condition that the user should have 'Resolve permission'

[Igor Stojkovic]

Hi all,

The resolution here could be in the Transition Issue and the Resolve issue in Permissions. Please look at our documentation here:

https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/

[Merle Fischer]

Hi GM Quality Team,

have you considered using Conditions in the workflow. You could add conditions to both the transition to Resolve and Close within the workflow used, and then only allow members of a specific group or role (I am assuming you are using groups or roles) to execute the transisitons. You can find more on how to implement conditions here: https://confluence.atlassian.com/adminjiraserver0713/advanced-workflow-configuration-964983727.html

Cheers, Merle