Trim the words in the summary before creating the ticket

[Lakshmi CH]

Hi Team,

We have an automated email ticket creation using a script that takes certain keywords from the email body and adds them to the ticket summary. However, the summary's formatting is not displaying correctly. Is there a way to use a JMWE post-function, Nunjucks, to trim the summary before creating the ticket (correct the summary)

I've attached a screenshot for reference; the section marked in red is common across all tickets, but in the total:1, the numbers vary all the time. We would like to trim that part.

[Michael Wan · Accepted solution]

@Lakshmi CH 

Here is a solution using Jira Automation (native in Cloud, or installable in Data Center via Atlassian's official app):

Automation Rule:

• Trigger: Issue created
• Condition: Issue summary contains total:
• Action: Edit issue → Field: Summary
  Set value to:

{{issue.summary.replaceAll("total: \d+", "").trim()}}

 It will remove any total: <number> from the summary. 

Original summary: 

*Order 123, Ready to go total: 1

Updated summary:

*Order 123, Ready to go

Original summary: 

*Testing Status total: 25

Updated summary:

*Testing Status

The same regex pattern should also work with a JMWE post-function using Nunjucks, although I haven't tested it directly as I don’t have JMWE installed at the moment.

Hope that helps!

[Lakshmi CH]

Thank you @Michael Wan , The trim worked perfectly for the last part, I am still looking for how to trim the asterisk (*), at the very start of the summary, then it will be perfect in every case.

[Michael Wan]

Glad that it works @Lakshmi CH . This should address the leading asterisk:

{{issue.summary.replaceAll("^\*\s*", "").replaceAll("total: \d+", "").trim()}}

[Lakshmi CH]

Thank you sooooo much @Michael Wan . It worked perfectly, so the final output of the trimmed summary is :



If anyone wants to refer to the automation in the future, here it is.

[Michael Wan]

@Lakshmi CH 

You are very welcome! Thank you for accepting the answer. 

[Jim Knepley - ReleaseTEAM]

@Lakshmi CH,

I would need to experiment to know for sure, but that seems like it could be a job for slice:

`{{summary.slice(1, -10)}}`

[Jim Knepley - ReleaseTEAM]

Hi @Lakshmi CH 

The screenshot you referenced is missing. Can you re-upload it?

[Lakshmi CH]

Hi @Jim Knepley - ReleaseTEAM , I am sorry, Please find the attached one.