Troubleshooting and support tool APP not compatible with Jira 8.6.1

[Carlos Guanes]

After upgrading to JIRA (server version) 8.6.1, the Atlassian Troubleshooting and Support Tool application is showing "incompatible version" and there not update in the Atlassian Market.   What is the replacement for this tool?

[Adrian Stephen · Accepted solution]

HI @Carlos Guanes

You may download the compatible ( 1.21.3 )version here:

• https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-jira/version-history
• Direct download link: https://marketplace.atlassian.com/download/apps/1217696/version/12103002

Place it in the JIRA_HOME/plugins/installed-plugins directory ( also remove the older one) then restart Jira. 

[Jose Baez]

@Adrian Stephen 

Download link says "Jira DataCenter"...

1.) Is it OK to install it in Jira Server?

2.) "Upload app" button wouldn't work? Do we have to stop and start Jira? 

Thanks

[Adrian Stephen]

Hi @Jose Baez 

Yes it’s compatible for both server and data center. 

after downloading the file, move it to the jira-home/plugins/installed-plugins directory 

remove the older version from there 

then restart Jira

[Piotr Sikora]

Hello @Adrian Stephen ,

We are useing Jira Server 8.6.0, and "automatic update" on "Manage apps" tab does not allow to update "Atlassian Troubleshooting and Support Tools" to 1.21.3.

It looks like plugin metadata in Atlassian Marketplace:

https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-jira/version-history

are incorrect.

Previous versions are explicitly marked as compatible with Server, but 1.21.3 is not.

Could Atlassian Team correct it, so automatic update is back on-line for Jira Server?

Best regards,

Piotr

[Casey Daniell]

@Adrian Stephen -- the issue looks like Atlassian hasn't updated / validated the 1.23.1 version of this plugin for Jira Server 8.6.x, but did update the metadata for Jira DataCenter.

https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-jira/version-history?_ga=2.175247458.1155305038.1579627034-670378505.1524777708