Trying to notify users when a Due Date is near.

[Hunter Trahan]

I think I need to create an scheduled rule that checks daily if a ticket's Due Date is near, and then send a notification to the Assignee if it's within range.

Problem is, I'm not very well versed in JQL and I'd like to learn how to write this query in it. Thanks!

It needs to notify the assignee if their due date is less than 4 days away, and/or when it's overdue.

If (DueDate - TodaysDate) < 4, then notify Assignee

[Lauren Schroeder · Accepted solution]

Hi Hunter,

You can set this up by creating a JQL filter and then setting up a subscription for the group that needs to be notified.

Here's the JQL you could use:

duedate <4d and duedate > 0d and assignee = currentUser() 

[Hunter Trahan]

Doesn't seem to be working at the moment.

[Hunter Trahan]

duedate <4d and assignee = UserName

Worked, thanks!