URGENT HELP: we re-named a project on Jira and now ALL tickets are gone

[lisa]

We did only rename the title, not the ticket short form. Can somebody help me out?? 

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @lisa ,

renaming a project doesn't delete anything form your instance.

Please, check that filter is usign the correct Project Name. Please provide us information about your hosting type (cloud, datacenter or server). For example you can tell us if your jira domain is something like *.atlassian.net/jira or not.

Fabio

[lisa]

yeah so it is .atlassian.net/jira. it is cloud, I selected I do not know as otherwise the question for doesn't allow me to submit the question (its a bug) 

Anyhow... thanks for getting back to my so quickly. 

Okay so how can I make sure/check the filter is using the correct project name?

[Fabio Racobaldo _Herzum_]

Please, could you check if in tab issues all issues appear?If so, as I think, you need to update Filter Board to reflect your changes in project name. Here a complete guide https://support.atlassian.com/jira-software-cloud/docs/configure-filters/

It should be the trick.

Ciao,

Fabio

[lisa]

THANK GOD IT WORKED!!!! i was so worried! thank you very much for your quick support

[Fabio Racobaldo _Herzum_]

you're welcome @lisa