Unable to Import Content to Description Field while uploading via csv.

[Akshatha K Shetty]

The content in the description field doesn't get uploaded when I import the .csv file to create stories in Jira.

[Akshatha K Shetty]

Here’s the steps of how the file’s being imported:

[Nic Brough -Adaptavist-]

Any errors in the upload process?  How are you doing the upload and mapping?

[Akshatha K Shetty]

Here are  the steps of how the file’s being imported:

[Akshatha K Shetty]

Here’s a detailed log of the import:

2021-07-30 10:38:01,600 INFO - Import started by jmason using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean

2021-07-30 10:38:01,604 INFO - ------------------------------

2021-07-30 10:38:01,604 INFO - Importing: Users

2021-07-30 10:38:01,604 INFO - ------------------------------

2021-07-30 10:38:01,604 INFO - Only new items will be imported

2021-07-30 10:38:01,604 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.

2021-07-30 10:38:01,604 INFO - ------------------------------

2021-07-30 10:38:01,604 INFO - Finished Importing : Users

2021-07-30 10:38:01,604 INFO - ------------------------------

2021-07-30 10:38:01,604 INFO - 0 users successfully created.

2021-07-30 10:38:01,604 INFO - Retrieving projects...

2021-07-30 10:38:01,604 INFO - Project ExternalProject{id='null', key='KCMS', externalName='null', name='Kumar's Cloud Migration Squad'} exists and found correctly.

2021-07-30 10:38:02,273 INFO - ------------------------------

2021-07-30 10:38:02,273 INFO - Importing: Versions

2021-07-30 10:38:02,273 INFO - ------------------------------

2021-07-30 10:38:02,273 INFO - Only new items will be imported

2021-07-30 10:38:02,274 INFO - Importing version barcode-service

2021-07-30 10:38:02,291 INFO - Importing version calendar-service

2021-07-30 10:38:02,295 INFO - Importing version jira-ticket-updater

2021-07-30 10:38:02,300 INFO - Importing version metro-ui

2021-07-30 10:38:02,304 INFO - Importing version mls-rin

2021-07-30 10:38:02,308 INFO - Importing version mls-sentinel

2021-07-30 10:38:02,312 INFO - Importing version orders

2021-07-30 10:38:02,315 INFO - Importing version proxykong

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - Finished Importing : Versions

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - Importing: Components

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - Only new items will be imported

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - Finished Importing : Components

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - Retrieving custom fields...

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - Importing: Issues

2021-07-30 10:38:02,319 INFO - ------------------------------

2021-07-30 10:38:02,319 INFO - Only new items will be imported

2021-07-30 10:38:02,319 WARN - Found 6 'External issue ID' custom fields. Some issues may be imported twice. Found custom fields: [External issue ID, External issue ID, External issue ID, External issue ID, External issue ID, External issue ID]

2021-07-30 10:38:02,320 INFO - Importing issue: [externalId='autoid-7115670279417117123', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:02,486 INFO - Importing issue: [externalId='autoid-5506016043447233458', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:02,655 INFO - Importing issue: [externalId='autoid-5973106923943723935', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:02,824 INFO - Importing issue: [externalId='autoid-7163199924871351545', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:02,994 INFO - Importing issue: [externalId='autoid-142651938318158444', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:03,165 INFO - Importing issue: [externalId='autoid-4155238465171778607', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:03,334 INFO - Importing issue: [externalId='autoid-1868205529345219733', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:03,501 INFO - Importing issue: [externalId='autoid-833086938450240506', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:03,674 INFO - Importing issue: [externalId='autoid-60069109840768374', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:03,854 INFO - Importing issue: [externalId='autoid-7567838803607148554', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:04,176 INFO - Importing issue: [externalId='autoid-3216896679636896798', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:04,361 INFO - Importing issue: [externalId='autoid-8326120636805256064', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:04,552 INFO - Importing issue: [externalId='autoid-6713808287379554901', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:04,748 INFO - Importing issue: [externalId='autoid-4850770234450110862', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:04,930 INFO - Importing issue: [externalId='autoid-3982433065386713056', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:05,111 INFO - Importing issue: [externalId='autoid-6112531082644438106', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:05,290 INFO - Importing issue: [externalId='autoid-7389886291580335619', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:05,464 INFO - Importing issue: [externalId='autoid-2509685629102984743', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:05,735 INFO - Importing issue: [externalId='autoid-23764337132062534', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:05,923 INFO - Importing issue: [externalId='autoid-3991569817140707510', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:06,134 INFO - Importing issue: [externalId='autoid-3654653359163109244', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:06,318 INFO - Importing issue: [externalId='autoid-6740346772662347498', summary='Step 22: Migrate Database']

2021-07-30 10:38:06,503 INFO - Importing issue: [externalId='autoid-8989615038319609856', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:06,684 INFO - Importing issue: [externalId='autoid-8820392034440613034', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:06,853 INFO - Importing issue: [externalId='autoid-8611782650577079361', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:07,020 INFO - Importing issue: [externalId='autoid-7840050352009386250', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:07,188 INFO - Importing issue: [externalId='autoid-3119789145946980993', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:07,466 INFO - Importing issue: [externalId='autoid-1382419351048531628', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:07,643 INFO - Importing issue: [externalId='autoid-2837976747093257433', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:07,815 INFO - Importing issue: [externalId='autoid-7355346801313197668', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:07,985 INFO - Importing issue: [externalId='autoid-866566358351906432', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:08,154 INFO - Importing issue: [externalId='autoid-491218990686748698', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:08,327 INFO - Importing issue: [externalId='autoid-8558236997974905164', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:08,503 INFO - Importing issue: [externalId='autoid-265767768161912308', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:08,681 INFO - Importing issue: [externalId='autoid-2731045745649596279', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:08,912 INFO - Importing issue: [externalId='autoid-2447358934553288116', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:09,097 INFO - Importing issue: [externalId='autoid-2448520491668424102', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:09,459 INFO - Importing issue: [externalId='autoid-3440298097607988318', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:09,651 INFO - Importing issue: [externalId='autoid-1266544875216208167', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:09,838 INFO - Importing issue: [externalId='autoid-1845700631874482205', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:10,019 INFO - Importing issue: [externalId='autoid-7238990022356328058', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:10,195 INFO - Importing issue: [externalId='autoid-6817654924633551974', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:10,374 INFO - Importing issue: [externalId='autoid-7925549500420824082', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:10,552 INFO - Importing issue: [externalId='autoid-1069878177707820125', summary='Step 22: Migrate Database']

2021-07-30 10:38:10,737 INFO - Importing issue: [externalId='autoid-1404859625674212700', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:10,912 INFO - Importing issue: [externalId='autoid-696784749161596792', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:11,085 INFO - Importing issue: [externalId='autoid-8676130627074515456', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:11,251 INFO - Importing issue: [externalId='autoid-7413929153701114978', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:11,436 INFO - Importing issue: [externalId='autoid-4015546924884235622', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:11,722 INFO - Importing issue: [externalId='autoid-5056179385997452833', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:11,891 INFO - Reindexing last 50 issues imported ...

2021-07-30 10:38:12,905 INFO - Reindexing took 1013 ms.

2021-07-30 10:38:12,905 INFO - Importing issue: [externalId='autoid-4534946477121221243', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:13,092 INFO - Importing issue: [externalId='autoid-576098113899700090', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:13,265 INFO - Importing issue: [externalId='autoid-5914620194778580916', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:13,441 INFO - Importing issue: [externalId='autoid-5149290199785496723', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:13,616 INFO - Importing issue: [externalId='autoid-700186871634356050', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:13,792 INFO - Importing issue: [externalId='autoid-5977889872609112794', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:13,971 INFO - Importing issue: [externalId='autoid-3600763759424974824', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:14,216 INFO - Importing issue: [externalId='autoid-1652323831968386853', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:14,386 INFO - Importing issue: [externalId='autoid-2613393581740579098', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:14,562 INFO - Importing issue: [externalId='autoid-2326115403239260698', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:14,737 INFO - Importing issue: [externalId='autoid-7194274650520717478', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:14,933 INFO - Importing issue: [externalId='autoid-8022479131618833105', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:15,109 INFO - Importing issue: [externalId='autoid-2717494833734349736', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:15,279 INFO - Importing issue: [externalId='autoid-2253566652568563639', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:15,450 INFO - Importing issue: [externalId='autoid-5220600693652688921', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:15,625 INFO - Importing issue: [externalId='autoid-8391087801957066165', summary='Step 22: Migrate Database']

2021-07-30 10:38:15,804 INFO - Importing issue: [externalId='autoid-3737994754400967320', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:15,978 INFO - Importing issue: [externalId='autoid-3795556856288109968', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:16,152 INFO - Importing issue: [externalId='autoid-6230161330250953837', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:16,389 INFO - Importing issue: [externalId='autoid-8301223324575161234', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:16,561 INFO - Importing issue: [externalId='autoid-177038789472165322', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:16,732 INFO - Importing issue: [externalId='autoid-6738227434144308586', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:16,910 INFO - Importing issue: [externalId='autoid-7003671460585984082', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:17,081 INFO - Importing issue: [externalId='autoid-8191635007432733264', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:17,270 INFO - Importing issue: [externalId='autoid-8991378534191037919', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:17,588 INFO - Importing issue: [externalId='autoid-3048867722434410860', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:17,859 INFO - Importing issue: [externalId='autoid-48363781161596800', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:18,135 INFO - Importing issue: [externalId='autoid-1852526213120234104', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:18,425 INFO - Importing issue: [externalId='autoid-2148810613718237376', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:18,703 INFO - Importing issue: [externalId='autoid-2153628455543614627', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:19,052 INFO - Importing issue: [externalId='autoid-6935672261654008621', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:19,223 INFO - Importing issue: [externalId='autoid-8349780506461691832', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:19,400 INFO - Importing issue: [externalId='autoid-8611247450076059160', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:19,578 INFO - Importing issue: [externalId='autoid-1894171178457494399', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:19,765 INFO - Importing issue: [externalId='autoid-5370096486199709336', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:19,948 INFO - Importing issue: [externalId='autoid-8950767338229709155', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:20,134 INFO - Importing issue: [externalId='autoid-5728994379980770261', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:20,310 INFO - Importing issue: [externalId='autoid-984653952610655316', summary='Step 22: Migrate Database']

2021-07-30 10:38:20,494 INFO - Importing issue: [externalId='autoid-4774203235081540482', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:20,675 INFO - Importing issue: [externalId='autoid-6119037056021482223', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:20,849 INFO - Importing issue: [externalId='autoid-360508127621747371', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:21,090 INFO - Importing issue: [externalId='autoid-4621222519570145243', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:21,256 INFO - Importing issue: [externalId='autoid-6450116803793639088', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:21,437 INFO - Importing issue: [externalId='autoid-4521817141526342773', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:21,609 INFO - Importing issue: [externalId='autoid-2892703370852733584', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:21,783 INFO - Importing issue: [externalId='autoid-8853317267330009518', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:21,954 INFO - Importing issue: [externalId='autoid-4707809796482430059', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:22,124 INFO - Importing issue: [externalId='autoid-729403068845085492', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:22,295 INFO - Importing issue: [externalId='autoid-5272928701963013953', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:22,470 INFO - Importing issue: [externalId='autoid-4612295404729266383', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:22,645 INFO - Reindexing last 50 issues imported ...

2021-07-30 10:38:23,656 INFO - Reindexing took 1010 ms.

2021-07-30 10:38:23,656 INFO - Importing issue: [externalId='autoid-4431901979360156927', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:23,921 INFO - Importing issue: [externalId='autoid-7414884137472791053', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:24,093 INFO - Importing issue: [externalId='autoid-755059086337629372', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:24,266 INFO - Importing issue: [externalId='autoid-8227640046578745378', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:24,484 INFO - Importing issue: [externalId='autoid-4708012962608402751', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:24,680 INFO - Importing issue: [externalId='autoid-6087320081523649032', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:24,854 INFO - Importing issue: [externalId='autoid-7924095984150832068', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:25,043 INFO - Importing issue: [externalId='autoid-1844383883579330286', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:25,210 INFO - Importing issue: [externalId='autoid-8900250815447936767', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:25,378 INFO - Importing issue: [externalId='autoid-8550204064002403023', summary='Step 22: Migrate Database']

2021-07-30 10:38:25,546 INFO - Importing issue: [externalId='autoid-3142971716222842465', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:25,717 INFO - Importing issue: [externalId='autoid-7789636397091080544', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:25,944 INFO - Importing issue: [externalId='autoid-28272017724837273', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:26,110 INFO - Importing issue: [externalId='autoid-4565169350164603694', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:26,278 INFO - Importing issue: [externalId='autoid-2020175808230765661', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:26,443 INFO - Importing issue: [externalId='autoid-6679069428727572743', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:26,616 INFO - Importing issue: [externalId='autoid-1391096425574132329', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:26,789 INFO - Importing issue: [externalId='autoid-3474805155185861017', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:26,962 INFO - Importing issue: [externalId='autoid-7448760109306970055', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:27,129 INFO - Importing issue: [externalId='autoid-4484129736288222553', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:27,304 INFO - Importing issue: [externalId='autoid-5245392722302461265', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:27,470 INFO - Importing issue: [externalId='autoid-8261292252831581350', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:27,637 INFO - Importing issue: [externalId='autoid-3890644750350418292', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:27,809 INFO - Importing issue: [externalId='autoid-8394832419109585965', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:28,049 INFO - Importing issue: [externalId='autoid-6687094711261072694', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:28,218 INFO - Importing issue: [externalId='autoid-2865271895233960846', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:28,386 INFO - Importing issue: [externalId='autoid-1561458773612150137', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:28,555 INFO - Importing issue: [externalId='autoid-5029721410623935039', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:28,729 INFO - Importing issue: [externalId='autoid-2393487976596749440', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:28,913 INFO - Importing issue: [externalId='autoid-2118207625623213745', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:29,089 INFO - Importing issue: [externalId='autoid-2539939771672213426', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:29,255 INFO - Importing issue: [externalId='autoid-2208737857408355248', summary='Step 22: Migrate Database']

2021-07-30 10:38:29,426 INFO - Importing issue: [externalId='autoid-6510869805829522846', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:29,599 INFO - Importing issue: [externalId='autoid-585208201249245199', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:29,765 INFO - Importing issue: [externalId='autoid-5623577892795590719', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:29,933 INFO - Importing issue: [externalId='autoid-30499162138619011', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:30,171 INFO - Importing issue: [externalId='autoid-4053444826507358080', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:30,345 INFO - Importing issue: [externalId='autoid-9066986806739448783', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:30,527 INFO - Importing issue: [externalId='autoid-3992099187953844226', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:30,699 INFO - Importing issue: [externalId='autoid-7125414542209327393', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:30,870 INFO - Importing issue: [externalId='autoid-6688549921333035547', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:31,041 INFO - Importing issue: [externalId='autoid-3420623377673203900', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:31,215 INFO - Importing issue: [externalId='autoid-5058583462476250402', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:31,395 INFO - Importing issue: [externalId='autoid-576316309471293142', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:31,615 INFO - Importing issue: [externalId='autoid-597424177910194921', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:31,846 INFO - Importing issue: [externalId='autoid-5468599444935219394', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:32,022 INFO - Importing issue: [externalId='autoid-232760936833879946', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:32,189 INFO - Importing issue: [externalId='autoid-2339560911105354833', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:32,356 INFO - Importing issue: [externalId='autoid-1618846778112885094', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:32,530 INFO - Importing issue: [externalId='autoid-643849412356508022', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:32,704 INFO - Reindexing last 50 issues imported ...

2021-07-30 10:38:33,701 INFO - Reindexing took 996 ms.

2021-07-30 10:38:33,701 INFO - Importing issue: [externalId='autoid-4084304129199951210', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:33,948 INFO - Importing issue: [externalId='autoid-2800113576950712872', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:34,124 INFO - Importing issue: [externalId='autoid-8121463309760582548', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:34,294 INFO - Importing issue: [externalId='autoid-807167195235398796', summary='Step 22: Migrate Database']

2021-07-30 10:38:34,475 INFO - Importing issue: [externalId='autoid-2035847517072471989', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:34,713 INFO - Importing issue: [externalId='autoid-454429829885324114', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:34,882 INFO - Importing issue: [externalId='autoid-8769731554223563384', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:35,053 INFO - Importing issue: [externalId='autoid-5199328958241652830', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:35,223 INFO - Importing issue: [externalId='autoid-40671670812348066', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:35,397 INFO - Importing issue: [externalId='autoid-8726858595476426155', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:35,577 INFO - Importing issue: [externalId='autoid-4712451456218457755', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:35,747 INFO - Importing issue: [externalId='autoid-682566168984762476', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:35,918 INFO - Importing issue: [externalId='autoid-2872791685991495212', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:36,138 INFO - Importing issue: [externalId='autoid-775084817662214771', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:36,365 INFO - Importing issue: [externalId='autoid-48308859458860169', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:36,605 INFO - Importing issue: [externalId='autoid-7768394506918235606', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:36,783 INFO - Importing issue: [externalId='autoid-6289909392197266066', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:36,984 INFO - Importing issue: [externalId='autoid-5776063106837984975', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:37,164 INFO - Importing issue: [externalId='autoid-8476036817919736149', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:37,399 INFO - Importing issue: [externalId='autoid-1036618659997951972', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:37,574 INFO - Importing issue: [externalId='autoid-3968260194527233239', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:37,752 INFO - Importing issue: [externalId='autoid-4045391906522254407', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:37,926 INFO - Importing issue: [externalId='autoid-4223034074483558163', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:38,101 INFO - Importing issue: [externalId='autoid-3176494219341988991', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:38,273 INFO - Importing issue: [externalId='autoid-7027923635975851843', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:38,510 INFO - Importing issue: [externalId='autoid-5582336760996462919', summary='Step 22: Migrate Database']

2021-07-30 10:38:38,686 INFO - Importing issue: [externalId='autoid-1961386968869089629', summary='Step 1: Upgrade to jtier 5.x']

2021-07-30 10:38:38,862 INFO - Importing issue: [externalId='autoid-138104205078227125', summary='Step 2: Migrate to Cloud Jenkins']

2021-07-30 10:38:39,027 INFO - Importing issue: [externalId='autoid-4593717924555549152', summary='Step 3: Migrate to Deploybot V2']

2021-07-30 10:38:39,194 INFO - Importing issue: [externalId='autoid-7131608216269990302', summary='Step 4: Use Standard Steno Logging']

2021-07-30 10:38:39,390 INFO - Importing issue: [externalId='autoid-4329690712488475087', summary='Step 5: SMA Metrics Migration']

2021-07-30 10:38:39,659 INFO - Importing issue: [externalId='autoid-4186961131064140088', summary='Step 6: Enable Rapidash Automated Dashboard']

2021-07-30 10:38:39,862 INFO - Importing issue: [externalId='autoid-8658500805920833277', summary='Step 7: Upgrade to Java 11']

2021-07-30 10:38:40,026 INFO - Importing issue: [externalId='autoid-7602449435654551297', summary='Step 8: Fill out and submit AWS Cloud Migration Questionnaire']

2021-07-30 10:38:40,191 INFO - Importing issue: [externalId='autoid-2526221068060675211', summary='Step 9: Configure Hybrid Boundary for Staging and Production']

2021-07-30 10:38:40,490 INFO - Importing issue: [externalId='autoid-1016761600713282272', summary='Step 10: Install Cloud Tooling and Setup User Access']

2021-07-30 10:38:40,670 INFO - Importing issue: [externalId='autoid-4652441309637674927', summary='Step 11: Configure service cloud setup and secrets']

2021-07-30 10:38:40,841 INFO - Importing issue: [externalId='autoid-2224206891481682313', summary='Step 12: Deploy to Cloud Staging']

2021-07-30 10:38:41,020 INFO - Importing issue: [externalId='autoid-5697365598668541110', summary='Step 13: Create Gatling Load Test Scripts']

2021-07-30 10:38:41,198 INFO - Importing issue: [externalId='autoid-8453968511358753573', summary='Step 14: Perform Load Testing in Staging']

2021-07-30 10:38:41,376 INFO - Importing issue: [externalId='autoid-6505460881205125195', summary='Step 15: Perform Traffic Ramp Up in Staging']

2021-07-30 10:38:41,549 INFO - Importing issue: [externalId='autoid-6620105022021582897', summary='Step 16: Deploy to Cloud Production (no traffic)']

2021-07-30 10:38:41,722 INFO - Importing issue: [externalId='autoid-1724780034123215097', summary='Step 17: Production Verification (logs/metrics/endpoints)']

2021-07-30 10:38:41,901 INFO - Importing issue: [externalId='autoid-94884080593354917', summary='Step 18: Perform Load Testing']

2021-07-30 10:38:42,177 INFO - Importing issue: [externalId='autoid-6657671686147419374', summary='Step 19: Get Cloud ORR Approved']

2021-07-30 10:38:42,364 INFO - Importing issue: [externalId='autoid-517891919056626009', summary='Step 20: Perform Traffic Ramp Up in Prod']

2021-07-30 10:38:42,537 INFO - Importing issue: [externalId='autoid-9206302995116240897', summary='Step 21: Decommission On Prem']

2021-07-30 10:38:42,777 INFO - Importing issue: [externalId='autoid-8922836748738212772', summary='Step 22: Migrate Database']

2021-07-30 10:38:42,954 INFO - Reindexing last 48 issues imported ...

2021-07-30 10:38:43,891 INFO - Reindexing took 936 ms.

2021-07-30 10:38:43,891 INFO - 198 issues successfully created

2021-07-30 10:38:43,891 INFO - ------------------------------

2021-07-30 10:38:43,891 INFO - Finished Importing : Issues

2021-07-30 10:38:43,891 INFO - ------------------------------

2021-07-30 10:38:43,891 WARN - Found 6 'External issue ID' custom fields. Some issues may be imported twice. Found custom fields: [External issue ID, External issue ID, External issue ID, External issue ID, External issue ID, External issue ID]

2021-07-30 10:38:43,968 INFO - ------------------------------

2021-07-30 10:38:43,968 INFO - Importing: Issue Links & Subtasks

2021-07-30 10:38:43,968 INFO - ------------------------------

2021-07-30 10:38:43,968 INFO - Only new items will be imported

2021-07-30 10:38:43,968 INFO - ------------------------------

2021-07-30 10:38:43,968 INFO - Finished Importing : Issue Links & Subtasks

2021-07-30 10:38:43,968 INFO - ------------------------------

2021-07-30 10:38:43,968 INFO - No issues need to be reindexed.

[Nic Brough -Adaptavist-]

Does the downloaded log say why it has not updated the issues?  Is it skipping editing that one field, or is it not updating anything on the issue?  Is the line of csv that is supposed to be editing an issue actually leading to a new issue?

[Akshatha K Shetty]

It is not updating anything. Here is the ticket - https://jira.groupondev.com/browse/KCMS-959

I've noticed that we have two fields with the same name "Description". The field with type = Text Field (multi-line) gets populated even when we select the other field while mapping/importing. I've attached few screenshots for your reference.

• Description (System Field) - In Use
• Description (Text Field (multi-line)) - We don't use this field.

[Nic Brough -Adaptavist-]

I think you've got your answer then!   You've mapped the wrong description field!

If you try it again with the other one, does it work ok?

[Akshatha K Shetty]

No, it didn't work. The "Description (Text Field (multi-line))" field got updated instead of "Description (System Field)". I do not have admin access to try this out myself. The helpdesk team at Groupon confirmed that it didn't work.

[Akshatha K Shetty]

I will try this out one more time on Monday and get back to you. Thank you!

[Akshatha K Shetty]

I've tested this myself and it works. Thank you so much for your help.

[Arvind Pal]

Hi @Akshatha K Shetty 

How it get resolved to you. I am also facing same issue. System defined description field is not getting update.

[Akshatha K Shetty]

Arvind - You need to first navigate to your Jira project and then click on "Create" followed by "Import Issues". This will allow Jira to detect the field associated with that particular project. Hope this helps!

[Arvind Pal]

Hi,

Thank you for the answering.

There was issue with configuration file provided by user. He had mention Description field as custom field not system default 'Description' field. Correcting that field has resolved the issue.