Unable to attach the csv file in JIRA ticket getting error?

[Muddada Sunil Kumar - Vendor]

Hi,

I'm trying to attach the csv file in the JIRA ticket but getting error. Please find the attachment of the error. 

[Dick · Accepted solution]

Hi @Muddada Sunil Kumar - Vendor , welcome to this fine Community.

The error you posted is likely the result of insufficient write permissions in the attachments folder. This is something your system administrator could help you with.

I hope this helps,

Dick

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[Muddada Sunil Kumar - Vendor]

Hi Dick,

Thanks for the response. I'm the JIRA admin and even I'm unable to attach the file getting same error  

[Muddada Sunil Kumar - Vendor]

Hi Dick,

User have the correct permissions to attach the files then also getting same issue. Cloud you please help me with this it is blocking our work 

Kind Regards,

Sunil Kumar M. 

[Dick]

Hi Muddada,

You really need help from your system administrator, as he/her can look into the server computer and set the permissions correctly for the attachement folder. 

This is not related to within-Jira configuration. There is something incorrect in the operating system that runs underneath Jira.

Hope you can find your technician soon,

Dick

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[Muddada Sunil Kumar - Vendor]

Hi Dick,

Let me check with system admin.

Thanks & Regards,

Sunil Kumar M.