Unable to connect to JIRA from python

[Tushar Mishra]

This code works and prints out the list of projects accessible to anonymous user

---------------------This Works-----------

from collections import Counter
from jira import JIRA
import re

options = {
'server': 'https://jira.atlassian.com'}

jira = JIRA(options)

projects = jira.projects()
for v in projects:
print (v)

-------------------------THIS DOES NOT WORK-------

from collections import Counter
from jira import JIRA
import re

options = {
'server': 'https://jira.atlassian.com'}

jira = JIRA(options, basic_auth=('username', 'password'))

projects = jira.projects()
for v in projects:
print (v)

-------------------------------------ERROR-------------------

 WARNING:root:Got recoverable error from GET https://jira.atlassian.com/rest/api/2/serverInfo, will retry [1/3] in 17.384401903628806s. Err: 401
WARNING:root:Got recoverable error from GET https://jira.atlassian.com/rest/api/2/serverInfo, will retry [2/3] in 36.83359655277892s. Err: 401
WARNING:root:Got recoverable error from GET https://jira.atlassian.com/rest/api/2/serverInfo, will retry [3/3] in 58.065338652808876s. Err: 401 

-------------------------------------------------------

Please help with answer

[Alexey Matveev · Accepted solution]

Hello,

It means that you are not authenticated in Jira. Are you sure that you provide valid credentials for basic_auth? Does your Jira instance use basic authentication?

[Tushar Mishra]

Credentials are valid, since I could open the same JIRA link and provide my credentials and login. I use it daily via web.

How do I know if my JIRA instance uses basic authentication or not?

Thanks for your reply.

[Tushar Mishra]

You are awesome Alexey!!! Got it working. There was an issue with the url which I gave, I had to remove "login.jsp" and it worked.

Thanks a lot!!!

[Alexey Matveev]

You are welcome!

[Palash Pandey]

Hey! I think I have the same issue, can you share how I can see if my JIRA instance uses basic authentication or not? 

Thank you in advance! 

[ayarosh]

I think that the problem is in official Python library.

It works:

curl --user MY_JIRA_USER:MY_JIRA_PASSWORD -X GET

-H "Content-Type: application/json"

https://MY_JIRA_DOMAIN.atlassian.net/rest/api/latest/issue/MY_ISSUE_NUMBER

It's NOT works:

from jira import JIRA

server = 'https://MY_JIRA_DOMAIN.atlassian.net'
user = 'MY_JIRA_USER'
pass = 'MY_JIRA_PASSWORD'

options = {'server': server}
jira = JIRA(options=options, basic_auth=(user, pass))

print(jira.issue(MY_ISSUE_NUMBER))

I've got the correct response using terminal but not from Python.

It proves that my credentials and user permissions in Jira is fine.

[Amir Harel]

I have same problem.

[Renz Roque]

same problem.  please help

[JC]

Spent 2 hours on this, and it turns out that python code (whether `JIRA` or `requests`) will use my system proxy automatically while `curl` won't, and appearently the server rejects requests from my proxy...

[Mingfei Jiang]

try this
https://stackoverflow.com/questions/55699845/python-jira-401-recoverable-error-using-basic-auth