Unable to create issues

[Miguel Pedro]

Good day,

We purchased a Jira Software starter license after a trial period with Jira Software and Jira Service Desk.

After activating the new Jira Software license, the Service Desk trial period expired. We are now unable to create any sort of issues with a valid Jira Software license.

Is it required to uninstall Jira Service Desk?

Best regards,

Miguel Conceição
Imprensa Nacional - Casa da Moeda

[Tarun Sapra · Accepted solution]

Hello @Miguel Pedro

Yes, it's required to uninstall the Jira service desk. There is a open ticket about this problem as well, here 

https://jira.atlassian.com/browse/JSDSERVER-3257

[Tarun Sapra]

Please try this workaround

Workaround

1. Navigate to JIRA Administration > Applications > Versions & Licenses
2. Remove the Expired License by clicking the "Trash" icon or update it with a valid license

[Miguel Pedro]

Hello @Tarun Sapra!

Apologies for creating a duplicate issue.

I can confirm it's all fixed now. Thank you for your support!

Kind regards

[Tarun Sapra]

Glad to know it's fixed, could you please accept/upvote the answer. So that others are also helped.