Unable to create new board

[Sandesh Mukartihal]

The option to create board using saved filter is not available. Any reason what is causing this issue? I cannot use 'create board from existing project' as we use NextGen Projects.

[Sandesh Mukartihal]

I contacted JIRA support team. details here.

I believe this was temporary bug on Atlassian JIRA cloud. 

the options is visible now and I am able to create board using existing filter.

[John Funk]

Hi Sandesh,

You cannot create a Next-gen Project based on an existing filter. Every Next-gen project is created independent of any existing schemes, filters, boards, fields, etc. 

[Sandesh Mukartihal]

Hi John,

I am not talking about creating Next-gen Project here but looking to create new board. Normally, I would expect to see the 3rd option like in the image below. However, when I login using my username, I cannot see this option as shown in the image of the original post.

[John Funk]

You cannot create a second board for a Next-gen project. You can only use the original board 

[Sandesh Mukartihal]

We have created boards in the past using a filter that uses multiple NextGen Projects.

So, my question is why am I not able to see the 3rd option of 'Board from an existing Saved filter' when I try to Create a board? However, my account admin is able to see this option when he logs in.

[John Funk]

Not sure why you don't see that option. Have you ever been able to use that option? Are you a Jira Systems Administrator?

Finally, check the Global Permissions under Settings > System > Global permissions. Then see if you are covered under the Share dashboards and filters option.

If they answer is Yes to all of those questions, then you should open a Support Request with Atlassian:

https://support.atlassian.com/contact/#/

Then please post back here what the solution was. 

[Sandesh Mukartihal]

I am Jira system administrator. I haven't used that option in this account. With other JIRA accounts in the past, I have used this option.

I am covered under 'Share dashboards and filters option'. 

Will raise Support Request and hopefully, then can resolve my issue.