Unable to decodeSymmetric JWT token ERROR experienced if a new version of Jira app is available

[Fadi Hawli]

Hi All, 

we are experiencing the following error in our app when a new version is released to the marketplace:

Unable to decodeSymmetric JWT token: Error: Signature verification failed for input: eyJ0eX....   with method sha256

This issue only occurs for customers that have not updated the app when a new version is released to the marketplace.

Has anyone experienced this issue and solved it by preventing customers having to update? 

[marc -Collabello--Phase Locked-]

Hi @Fadi Hawli ,

You should NOT post this token, as someone can copy it from the Atlassian Community and use it (if it's not expired).  That's a security problem, and a violation of the Atlassian developer Terms.

I've edited your post to remove most of the token.

[Fadi Hawli]

Thank you actually the token would not work it was edited and expired session token however appreciate the update