Unable to delete attachments from a Issue even though I am an admin

[Arti Bagewadi]

I am a Jira Org and Site admin and I am unable to delete any attachments from Jira software cloud from a Issue.

[Rilwan Ahmed]

Hi @Arti Bagewadi ,

Welcome to the community !!

Remove attachments access depends on each project's permission scheme. You should have Delete All Attachments to delete attachments added by other users Or Delete Own Attachments to delete your own added attachments.

Go to project settings --> Permission schemes. Check if your are part of above said permissions 

[Arti Bagewadi]

Yes I have permissions and checked the permissions scheme, still not getting option to delete the project

[Rilwan Ahmed]

Hi @Arti Bagewadi 

You want to delete the project OR delete a attachment in the ticket ?

If you have required permissions to delete attachment, then just hover the mouse over the attachment, you will see delete icon. 
To delete all attachments in a ticket, then click on 3 dots near attachment and click "Delete All" ?

[Arti Bagewadi]

I want to delete attachment from the Issue not the Project.

And being an admin and having permissions I cannot see the delete option even if I hover the attachment.

[Błażej Sołtowski]

Was this issue resolved? I have the same problem.

[Cory Lundgren]

I'm late to this thread, but I thought I would add I think I know what you're seeing. I hope this helps anyone else dealing with this.

If the attachment is added to the issue via a request form, you have to open the attached form on the ticket and remove the attachment from there. I don't know why Jira can't let you delete the attachment from the field directly in this case.

[Devlend Maul]

This is true for attachments that originate from comments. FYI- if you clone an issue with an attachment that originated from a comment you won't be able to remove it on the cloned issue.

https://support.atlassian.com/jira-software-cloud/docs/delete-an-attachment-on-an-issue/

[Andy Heinzer]

Hi @Arti Bagewadi 

I went ahead and created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-195052

If you could, please indicate within that support case the specific project or issue key in question here. We have also requested data access in that case.  If you can grant that to our support team, I believe we should be able to investigate this further to determine why you might not be able to delete attachments from a particular issue here.

Cheers,

Andy

[Arti Bagewadi]

Thanks for creating ticket.

Our data comes under PII and we are not allowed to share any data outside our organization as our data is ringfenced.

Thanks to all of you who tried to help.

[Andy Heinzer]

That's ok.  Even if you can't grant our support team data access, you could just state that in the support ticket.  Our team can still try to work with you in order to give you guidance in regards to checking the various configurations in play that could prevent an attachment deletion (permissions, workflows properties, etc).

[Arti Bagewadi]

Ok, Thank you have updated the ticket

[Els Bassant]

If it is a company managed project, check the permission scheme for that project to see whether administrators have the permission to delete all attachments.

[Arti Bagewadi]

Yes it's a company managed project and Administrators have permissions to delete all attachments

[Els Bassant]

That is odd.

According to the documentation here attachments cannot be deleted from the attachment panel if they were added from a comment or field. Is that the case in your scenario?