Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to install any app

Shai Shapira November 7, 2020

I am unable to install any app on my free instance

When I select the app, and click Try it free, and then approve Start free trial, the circle keeps turning, and after a while reports that something happened (there was a hiccup) and it didn't work.

I tried logging off and on again. Didn't help.

I tried installing xRay, TM4J, EazyBI, JSU - same behavior.

Anyone cal help resolve this?

 

1 answer

0 votes
Alexander Pappert
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 7, 2020

can you post this report, maybe it is helpful

is there something in the logs?

Shai Shapira November 7, 2020

I am not sure how to reach any logs or reports.

I am referring to my atlassian.net cloud instance

Shai Shapira November 7, 2020

Picture1.png

Shai Shapira November 7, 2020

I also see this in the Manage apps window:

Screen Shot 2020-11-07 at 17.57.35.png

Daniel Ebers
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 13, 2020

Is this happening on a quite new site or was it in use before the error message came up?

I am just asking because there were reports that on a very new site it takes some time until all is ready.

Could you please confirm if this is still happening or meanwhile resolved?

Shai Shapira November 13, 2020

Thanks. Issue was resolved 2 days ago(i thought you fixed it. )Anyway, you can close the ticket. 
Thanks. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events