Unable to link newly created issue type to existing workflow

[Kay]

I created a new issue type, and attempted to link it with a pre-existing workflow within a specific project.

This is the exact same process as carried out yesterday for a different issue type.

However, this time, I get the message "A issue type with ID '11509' does not exist.".

I deleted the issue type entirely, and created a new one (with a different name), and attempted to do the same thing again, but the error message came back again, with a different ID# value.

I looked through info available, but the best I could find was a suggestion to remove something from a database, which I am unable to access.  If I go to the workflow, I can amend it with no issues, but the issue type created is impossible to link with *any* workflow.

[Kay · Accepted solution]

Known issue

https://jira.atlassian.com/browse/JRACLOUD-43260

[John Funk]

Hi Kay,

Can you list the exact steps you did? 

Also, can you include a screenshot of the error? 

[Kay]

I created my issue type, went to workflow schemes, selected my scheme and attempted to assign my new issue type to the workflow I wanted to use, but got this message.  Not ten minutes previously, I had done the exact same thing with another new issue type, added to the same workflow, no problems

[John Funk]

Did you add the new Issue Type to the Issue Type Scheme used by that project? 

[Kay]

Hi John, 

Yes, I did.

Turns out this is a known issue, and so Atlassian Support had to go and fix it for me :)

https://jira.atlassian.com/browse/JRACLOUD-43260

[John Funk]

Thanks for finding that and sharing it!